Payroll Specialist IV

Dayforce

1d • Remote

About The Position

Provide quality and efficient Payroll, Benefits, and HR administration to Dayforce customers within Dayforce’s Managed Services offering.

Requirements

• 3+ years payroll experience preferably in a high volume payroll operations environment.
• Previous customer service experience working in a deadline driven work environment required.
• PCP Certification (or obtained within 18 months of employment).
• Strong written and verbal communication skills using a variety of media dependent on the situation.
• Proven knowledge of PC literacy and software usage, ideally Word, Excel and the Internet.

Nice To Haves

• Dayforce product knowledge
• Benefits Administration experience
• Experience working in a case management system
• Associates Degree
• Bilingual

Responsibilities

• Perform a full range of customer out-sourced activities within Dayforce’s Managed Services offering, in a quality and efficient manner.
• Manage and maintain New Hires and Terminations.
• Manage and maintain Leave Administration.
• Manage and maintain 3rd party maintenance (unions, workers compensation, pension and benefit providers).
• Manage and maintain Reporting.
• Liaise with 3rd party vendors and government agencies.
• Manage and maintain Calendar of Events.
• Manage and maintain Change Controls.
• Manage and maintain Inquiry Management and Issue Resolution activities.
• Manage and maintain Year End (forms processing, monthly, quarterly, and annual balancing).
• Manage and maintain Tax and Remittance filing / reconciliation.
• Manage and maintain Process documentation.
• Maintain a working knowledge of legislative requirements and changes.
• Establish and maintain a deep understanding of customer’s requirements and their changing needs to ensure services delivered are as per contractual obligations and in accordance with customer SLAs.
• Communicate effectively and consistently (in writing and verbally) to customers, employees, internal partners, 3rd party vendors in accordance with SLAs.
• Deliver on established quality targets and continually review processes and tools with an aim to improve and optimize service experience.
• Work cooperatively and collaboratively with others to meet customer’s needs.

Benefits

• Excellent time away from work programs
• Comprehensive wellness initiatives
• Recognition through competitive pay and benefits
• Opportunities for personal and professional growth
• Commitment to community impact, including volunteer days and our charity, Dayforce Cares

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees