Payroll Specialist II

Dayforce

13h

About The Position

The Payroll Specialist II is responsible for ensuring all aspects of the payroll cycle, including tax, benefits, garnishments, etc. are processed, reconciled, audited and transmitted accurately and timely. You will ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients. You will be responsible for quality control and auditing to ensure accuracy and low error or defect percentage. This position works with cross-functional internal partners to resolve client payroll matters and employee inquiries. You will provide payroll support services to customers according to Dayforce contracts, legislative requirements and business needs. The Payroll Specialist II manages client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely.

Requirements

Must have a minimum of 2 years of payroll knowledge
Good time management to meet the deliverables
Understanding of SLAs and payroll deliverables
Ability to communicate and collaborate with clients and internal team members
Can work as part of a team and independently with little supervision
Have an “I own it” attitude about deliverables and projects from start to finish
A desire to continually learn and thrive in a fast-changing environment
Good analytical, organizational, and problem-solving skills
Proficiency in Microsoft Word, Excel
Be flexible in work schedule to support clients and team based on business needs
Fluent in English both verbal & written
Basic understanding of payroll, benefits and taxation and some understanding of legislative requirements

Nice To Haves

Experience in an outsource environment an asset
Experience with Dayforce or similar cloud payroll technology an asset

Responsibilities

Drive customer satisfaction by providing high quality of service
Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements
Adhering to and reporting on SLA metrics
Create, update standard operating procedures
Meets quality control standards
Manage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely.
Perform administrative functions as required
Responsible for quality control and auditing to ensure accuracy and low error or defect percentage
Work with cross-functional internal partners to resolve client payroll matters and employer and employee inquiries
Communicate and collaborate with clients and internal team members
Ensure all aspects of the payroll cycle including all payroll impacting changes are processed, reconciled, audited and transmitted accurately and timely
Provide Payroll services to clients according to Dayforce contract, legislative requirements and business needs
Proactively manage quarter, and year-end payroll auditing and processing
Resolve client’s issues and provide superior customer service to internal and external partners
Canada specific: Performs monthly reconciliations of tax remittances

Benefits

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

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