Bene-Care: Payroll Implementation Specialist
About The Position
The Implementation Specialist plays a key role in onboarding new clients to the isolved Human Capital Management (HCM) platform. This individual serves as the primary liaison throughout the implementation process, ensuring a seamless transition for clients by understanding their unique needs, configuring the platform accordingly, and delivering exceptional customer service. The ideal candidate is detail-oriented, solution-driven, and committed to excellence in client experience. This role ensures accurate, timely, and high-quality system implementations that drive client satisfaction and long-term success.
Requirements
- 3+ years of experience in payroll, including at least 2 years in an implementation role.
- Proficiency in Microsoft Office applications (Excel, Outlook, Word).
- Strong analytical skills and high attention to detail.
- Demonstrated ability to investigate discrepancies and resolve data issues
- Proven ability to deliver outstanding customer service.
- Excellent verbal and written communication skills.
- High degree of professionalism when handling confidential information.
- Accurate data entry and strong math proficiency.
- Ability to prioritize, meet deadlines, and work independently or collaboratively.
- Effective organizational and time management skills.
- Fundamental Payroll Certification (FPC) will be required within the first year of employment. The employee will be required to complete the 12-week course and pass the exam.
Responsibilities
- Serve as the main point of contact for new clients during the onboarding process
- Evaluate client needs and customize the isolved/HCM system to meet their specific requirements
- Establish and manage an implementation timeline in line with client priorities and purchased applications
- Lead client implementation calls and maintains clear, proactive communication throughout the project lifecycle
- Conduct comprehensive data management tasks, including data gathering, input, and validation across all isolved/HCM modules
- Maintain knowledge of other payroll software reporting and documents
- Provide product demonstrations and client training to ensure confident platform use
- Configure and implement HCM add-on products for both new and existing clients based on business needs
- Collaborate with internal teams, including Payroll, HCM, and Service, to facilitate a smooth and efficient implementation
- Proactively identify and address challenges to ensure on-time, successful go- lives
- Perform additional duties and special projects as needed
Benefits
- Bene-Care will fully sponsor the course and exam, supporting the employee through successful certification.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
