Bene-Care: Payroll Implementation Specialist
About The Position
The Implementation Specialist plays a key role in onboarding new clients to the isolved Human Capital Management (HCM) platform. This individual serves as the primary liaison throughout the implementation process, ensuring a seamless transition for clients by understanding their unique needs, configuring the platform accordingly, and delivering exceptional customer service. The ideal candidate is detail-oriented, solution-driven, and committed to excellence in client experience. This role ensures accurate, timely, and high-quality system implementations that drive client satisfaction and long-term success.
Requirements
- 3+ years of experience in payroll, including at least 2 years in an implementation role.
- Proficiency in Microsoft Office applications (Excel, Outlook, Word).
- Strong analytical skills and high attention to detail.
- Demonstrated ability to investigate discrepancies and resolve data issues
- Proven ability to deliver outstanding customer service.
- Excellent verbal and written communication skills.
- High degree of professionalism when handling confidential information.
- Accurate data entry and strong math proficiency.
- Ability to prioritize, meet deadlines, and work independently or collaboratively.
- Effective organizational and time management skills.
- Fundamental Payroll Certification (FPC) will be required within the first year of employment. The employee will be required to complete the 12-week course and pass the exam. Bene-Care will fully sponsor the course and exam, supporting the employee through successful certification.
Responsibilities
- Serve as the main point of contact for new clients during the onboarding process
- Evaluate client needs and customize the isolved/HCM system to meet their specific requirements
- Establish and manage an implementation timeline in line with client priorities and purchased applications
- Lead client implementation calls and maintains clear, proactive communication throughout the project lifecycle
- Conduct comprehensive data management tasks, including data gathering, input, and validation across all isolved/HCM modules
- Maintain knowledge of other payroll software reporting and documents
- Provide product demonstrations and client training to ensure confident platform use
- Configure and implement HCM add-on products for both new and existing clients based on business needs
- Collaborate with internal teams, including Payroll, HCM, and Service, to facilitate a smooth and efficient implementation
- Proactively identify and address challenges to ensure on-time, successful go-lives
- Perform additional duties and special projects as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
