Payroll & Benefits Administrator

CCL Global Careers•Greensboro, NC

3d•$80,000 - $90,000

About The Position

The Payroll & Benefits Administrator is responsible for the accurate, compliant, and employee-centered administration of payroll, benefits, and leave programs, primarily for U.S.-based employees, with opportunities to support select global benefits and compensation initiatives in partnership with the Total Rewards and Global People & Culture teams. This role serves as a trusted operational expert, ensuring seamless execution of payroll and benefits processes while supporting regulatory compliance and partnering closely with People & Culture, Finance, and external vendors.

Requirements

Associate degree in HR, Business, Accounting, Finance, or related field required (or equivalent work experience); Bachelor’s preferred.
5–7 years of combined experience in payroll and benefits administration, including 2+ years in HR operations.
Multi-state payroll experience in small to mid-size organizations.
Direct experience with payroll and benefits systems (UKG, PlanSource preferred).
Strong understanding of payroll, benefits, and related compliance requirements, including ACA, COBRA, FMLA, labor laws, and payroll taxes.
Strong attention to detail with commitment to accuracy.
Ability to manage multiple deadlines independently and adapt to evolving priorities, responsibilities, and processes in a dynamic People & Culture environment.
Employee-focused customer service mindset with clear, empathetic communication.
Maintains confidentiality and exercises sound judgment.
Collaborative approach working across matrixed People & Culture teams and other cross-functional partners.
Ability to work effectively in a changing environment, adapting priorities and responsibilities as People & Culture processes, systems, and structures evolve.

Nice To Haves

Nonprofit experience a plus.

Responsibilities

Payroll Administration Process and manage time and attendance and full-cycle biweekly U.S. payroll accurately and on time, ensuring adherence to wage and hour laws, tax requirements, and internal controls.
Maintain payroll and HRIS data ensuring accuracy for hires, terminations, transfers, promotions, pay changes, deductions and special payments; validate data accuracy through regular audits.
Reconcile payroll results, research discrepancies, and coordinate corrections in partnership with Finance and payroll vendor.
Support year-end payroll activities including W-2 processing, taxable benefit reporting, and payroll audits.
Administer health, welfare, retirement, and company leave programs, including eligibility, enrollments, qualifying life events, and terminations.
Administer and track FMLA, ADA, and company leave programs, ensuring timely documentation, accurate tracking, and clear, empathetic communication with employees.
Serve as the primary point of contact for employee payroll, benefits, and leave questions, providing clear guidance and resolution-focused support.
Support annual open enrollment, plan renewals, and benefits communications in partnership with the Senior Manager, Total Rewards.
Coordinate with Global People & Culture partners to support benefits-related processes for non-U.S. employees, as applicable, within defined scope and guidelines.
Execute payroll, benefits, and leave processes in compliance with applicable federal, state, and local regulations (e.g., FLSA, ERISA, ACA, COBRA, HIPAA, FMLA).
Maintain accurate records, tracking logs, and documentation to support audits, reporting, and internal controls.
Prepare and support required filings and audits for both payroll and benefits functions.
Apply established policies and procedures consistently, identifying opportunities to strengthen controls and reduce compliance risk.
Escalate compliance risks, discrepancies, or regulatory changes to the Senior Manager, Total Rewards for interpretation and direction.
Document, review, and improve payroll, benefits, and leave workflows to enhance accuracy, efficiency, and employee experience.
Produce standard and ad hoc reports to support Total Rewards operations, audits, and decision-making.
Participate in Total Rewards initiatives such as compensation cycles, system updates, and cross-functional projects.
Assist with the administration and documentation of global benefits or compensation programs as needed, ensuring alignment with established guidelines and local requirements.