Payroll Analyst

AVEVA•Houston, TX

8h•$68,300 - $113,800•Hybrid

About The Position

AVEVA is creating software trusted by over 90% of leading industrial companies. Our Payroll Analyst will be responsible for supporting the day-to-day operations of a team that handle Payroll & Benefits tiered transactions. Ensuring continuous development of service excellence and improvement to deliver a consistently high level of quality service for our colleagues. Advisory support to harmonized tiers of HRS case management, raise team knowledge and expertise, partner with various functional teams on reporting and resolution of any identified gaps.

Requirements

Certified Payroll Professional (CPP) or equivalent certification preferred
Experience processing multi-state payroll required (preferably including California and Pennsylvania)
Clear understanding of payroll fundamentals
Working knowledge of AMERICAS (US) local employment legislation
5+ years’ experience in handling payroll and benefits related activities
Must have experience working with Workday and ADP Smart Compliance
Must have HR Shared Services Operations experience, preferably in a contact center and/or case management environment
Educated to degree level (or experience equivalent)
Customer focused – excellent customer service, timely responses to employees, HRS, HRBP on complaints or any related issues or escalations
Strong attention to accuracy and details
Extensive HR systems and Microsoft Office experience
Demonstrated ability to maintain confidentiality and handle sensitive situations with solid judgment and discretion
Proven track record of tenacity, positive drive to complete tasks, seek solutions to challenges and maintain focus through to completion

Responsibilities

Process tasks for semi-monthly payroll, including data entry, verification (QA/QC) and provide customer service on HR Helpdesk inquiries.
Work to support the team’s overall functions of the payroll cycles.
Work towards delivery of tiered payroll and benefits (Tier 1 & 2) services against agreed schedules, SLAs and metrics.
Follow established processes/systems used by AMERICAS to ensure compliance with legislation protecting AVEVA/PI and employees.
Maintain appropriate filing e-system for accurate record retention.
Provide training and guidance to assigned team to be compliant with AVEVA/systems practices and relevant external bodies.
Promote a culture and environment that encourages innovation and continuous improvement in pursuit of enhanced customer satisfaction and personal development.
Support HRS colleagues to ensure transactions are processed on time and system interfaces are working and accurately reflecting data.
Achieving optimal levels of efficiency and effectiveness for the team through process improvement and collaboration.
Liaising with and working with matrix style functional teams and relevant external agencies.
Support cross-functional AMERICAS HR Services working/shadowing to develop team members and provide service contingency.
Support the Reward and Finance Teams in annual and periodical activities.
Generate and distribute periodic payroll and benefits schedules and calendars to key stakeholders.
Deliver on benefits reports after each payroll and/or for specific Company/compliance reporting (both on/off cycle transactions).
Ensure all statutory payroll and benefits reporting is completed accurately and on time and that processes comply with internal and external audit requirements to protect employees and AVEVA.
Plan and monitor the day-to-day operations of the team, provide advice to team to ensure achievement of scheduled activities/deliverables.
Manage the timely resolution of customer issues including handling customer escalations, perform and document root cause analysis and implement remedial procedures to close identified gaps and/or issues.