Payor Relations Manager

Acorn Health • Annapolis, MD

3d • $70,000 - $80,000

About The Position

The Payor Relations Manager (PRM) builds and manages relationships with commercial and Medicaid payors to support referral growth, timely authorizations, and strong ongoing partnerships. This role works closely with regional leadership, clinical teams, and operational partners to ensure smooth coordination between Acorn Health and its payor partners.

Requirements

• Bachelor’s degree required
• Minimum of 2 years’ experience working with healthcare payors (commercial and/or Medicaid MCOs)
• Experience with authorizations, referrals, or payor-facing workflows
• Strong communication and relationship-building skills
• Ability to organize information, manage priorities, and meet deadlines
• Comfort working in a fast-paced, collaborative healthcare environment
• Proficiency with Microsoft Office (Word, Excel, PowerPoint)
• Willingness to travel up to 25%

Nice To Haves

• Experience in ABA or behavioral health is preferred but not required.

Responsibilities

• Manage relationships with assigned commercial and Medicaid payors
• Communicate regularly with payor case managers regarding referrals, authorizations, and active cases
• Support referral growth by helping cases move efficiently through authorization and staffing
• Lead routine meetings with payor representatives to review services, referrals, and performance
• Prepare and share basic reports related to census, referrals, and payor activity
• Partner with internal teams to resolve payor-related issues, delays, or escalations
• Coordinate with Revenue Cycle Management on billing or authorization concerns
• Maintain accurate payor contact information and referral workflows
• Participate in regional planning and collaboration meetings
• Stay informed on payor requirements and state regulations
• Travel up to 25% as needed

Benefits

• Generous Paid Time Off (PTO) and paid holidays
• Medical, dental, and vision insurance
• Paid Parental Leave
• 401(k) Retirement Plan
• Life insurance, short-term, and long-term disability coverage
• Full-time, stable role with competitive compensation from $70,000 to $80,000 annually
• Mission-driven work that truly makes a difference in the lives of children and families

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees