Payments- U.S. Virtual Solutions Product Manager- Vice President

JPMorganChase•Chicago, IL

13h

About The Position

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in the U.S. Virtual Solutions Product Team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Requirements

5+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Demonstrated intellectual curiosity with strong analytical and problem‑solving skills; comfort mining and interpreting data
Ability to partner effectively across Sales, Operations, Client Service, Onboarding, Technology, and Control functions to drive results
Persistence in determining root cause and engaging stakeholders to drive resolution
Proven ability to organize projects, advance product use cases, and drive to closure
Strong communication and influence skills; clear, executive‑ready written and verbal communication

Nice To Haves

Demonstrated prior experience working in a highly matrixed, complex organization
Experience with payments, treasury services, or account/virtual account products
Familiarity with product financials, management reporting, executive presentations, performance reporting

Responsibilities

Define and execute end‑to‑end product strategy and vision for U.S. Virtual Solutions, which is anchored to customer value, revenue, and profitability goals
Lead discovery and market research; synthesize insights into the roadmap and investment theses
Develop and prioritize the Regional product backlog to deliver the strategic roadmap and value proposition
Establish a measurement framework and KPIs; track costs, adoption, risk posture, reliability, and outcomes
Identify, validate, and scale high‑value use cases with cross‑functional partners (Sales, Client Service, Onboarding, Operations, Technology, Legal, Controls)
Review product financials and performance trends; partner with Finance to diagnose drivers and course‑correct
Analyze product, client, and operational data to surface insights and inform prioritization and trade‑offs
Lead end‑to‑end issue triage and resolution for client and operational matters; capture learnings and implement preventive actions
Track and report incoming inquiries; build reporting that illuminates U.S. market performance and stakeholder needs
Communicate priorities, progress, and impact via clear, concise, executive‑ready materials and presentations
Close stakeholder knowledge gaps through training, documentation, and ongoing knowledge sharing for U.S. Virtual Solutions.
Close stakeholder knowledge gaps through training, documentation, and ongoing knowledge sharing for U.S. Virtual Solutions