Payments- U.S. Virtual Solutions Product Manager- Vice President

JPMorgan Chase & Co. • Chicago, IL

5h

About The Position

As a Product Manager in the U.S. Virtual Solutions Product Team, you are an
integral part of the team that innovates new product offerings and leads the
end-to-end product life cycle. As a core leader, you are responsible for acting
as the voice of the customer and developing profitable products that provide
customer value. Utilizing your deep understanding of how to get a product off
the ground, you guide the successful launch of products, gather crucial
feedback, and ensure top-tier client experiences. With a strong commitment to
scalability, resiliency, and stability, you collaborate closely with
cross-functional teams to deliver high-quality products that exceed customer
expectations.

Requirements

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Demonstrated intellectual curiosity with strong analytical and problem‑solving skills; comfort mining and interpreting data
• Ability to partner effectively across Sales, Operations, Client Service, Onboarding, Technology, and Control functions to drive results
• Persistence in determining root cause and engaging stakeholders to drive resolution
• Proven ability to organize projects, advance product use cases, and drive to closure
• Strong communication and influence skills; clear, executive‑ready written and verbal communication

Nice To Haves

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience with payments, treasury services, or account/virtual account products
• Familiarity with product financials, management reporting, executive presentations, performance reporting

Responsibilities

• Define and execute end‑to‑end product strategy and vision for U.S. Virtual Solutions, which is anchored to customer value, revenue, and profitability goals
• Lead discovery and market research; synthesize insights into the roadmap and investment theses
• Develop and prioritize the Regional product backlog to deliver the strategic roadmap and value proposition
• Establish a measurement framework and KPIs; track costs, adoption, risk posture, reliability, and outcomes
• Identify, validate, and scale high‑value use cases with cross‑functional partners (Sales, Client Service, Onboarding, Operations, Technology, Legal, Controls)
• Review product financials and performance trends; partner with Finance to diagnose drivers and course‑correct
• Analyze product, client, and operational data to surface insights and inform prioritization and trade‑offs
• Lead end‑to‑end issue triage and resolution for client and operational matters; capture learnings and implement preventive actions
• Track and report incoming inquiries; build reporting that illuminates U.S. market performance and stakeholder needs
• Communicate priorities, progress, and impact via clear, concise, executive‑ready materials and presentations
• Close stakeholder knowledge gaps through training, documentation, and ongoing knowledge sharing for U.S. Virtual Solutions. Close stakeholder knowledge gaps through training, documentation, and ongoing knowledge sharing for U.S. Virtual Solutions

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed