Payments Specialist

Nursa•Murray, UT

16h•Hybrid

About The Position

Nursa is a healthcare platform that directly addresses the severe staffing challenges confronting the U.S. healthcare system by connecting qualified registered nurses (RNs), licensed practical nurses (LPNs), and certified nursing assistants (CNAs) seeking flexible work with facilities in need of help. Founded in 2019, we are a growing venture-backed startup whose mission is to put a nurse at the bedside of every patient in need. With your help, we will be able to enrich the lives of nurses and be a valued partner in delivering effective, compassionate patient care in every market we serve. Role overview: Nursa is seeking a Payments Specialist to join our Revenue Cycle Team. This key role will focus on ensuring accurate and timely payment processes, handling escalations, responding to inquiries professionally and efficiently, and generating detailed daily reporting. The Payments Specialist will use their expertise and judgment to support our customers while adhering to industry standards and company best practices. As an integral member of Nursa’s finance team, the Payments Specialist will contribute to maintaining seamless financial operations and outstanding customer service. Must be located in Utah and willing to be in our Murray, UT office at least once a week.

Requirements

Strong attention to detail and accuracy.
High collaborative IQ and able to think outside the box.
Ability to learn new programs (Stripe, SalesForce, Excel, Tableau).
Self-motivated, initiative, adaptive, and prioritization skills.
Excellent professional written and verbal communication skills.
Outstanding organizational skills.

Responsibilities

Handle cases in Salesforce sent in by AMs, support agents, team leads, etc.
Research invoicing discrepancies to ensure accuracy.
Communicate directly with support and customers (generally via email, and occasionally by phone) regarding payment issues or updating direct deposit, recoupment inquiries.
Work closely with the AR, Cash Management, and Operations team regularly.
Assist in the preparation of weekly payment reports to ensure quality assurance and helps with improvement processes.
Meets regularly with the Manager to review the status of payments, special projects, and problematic or unusual occurrences.
Other duties as assigned to support the Revenue Cycle Team.
Manage the paper statements (in office) every Tuesday (1st week of the month and the 3rd week of the month)