Payments & Records Operations Specialist - Hybrid
About The Position
Payments & Records Operations Specialist - Hybrid Denver, CO (Hybrid) | Full-Time | $22.00–$26.00 per hour Monday–Friday + Saturday rotation | Hybrid: M/W/F in office, T/Th remote Accepting applications until filled Why Work at Zing Credit Union? At Zing, we believe in more than just banking — we believe in people helping people . That’s why we’re proud to create a workplace where employees feel supported, valued, and empowered to grow. Growth & Development We promote from within and support your career goals through tuition reimbursement and ongoing on-the-job training Every new hire gets a strong start with a 2-week onboarding program designed to set you up for success Whether you're just starting out or ready for the next step, we’re here to help you build your future with us Culture & Community We celebrate our team with company outings, potlucks, and festive holiday parties — plus, you’ll even get your birthday off (paid!) We’re big on teamwork and appreciation , and our people-first mindset shows in everything we do Values in Action “ People over profit ” isn’t just a motto — it’s how we operate. We focus on educating and helping our members rather than upselling them We proudly partner with local nonprofits and organizations to give back — and employees have opportunities to volunteer and make a difference Job Summary To support the records management function by accurately scanning, indexing, safeguarding, and filing operational paperwork, files, and records in accordance with record retention policies and regulatory requirements. Supports organizational payment and deposit functions in the areas of electronic services, card services, fraud prevention, and quality assurance activities. Completes all projects and assignments timely and in accordance with established procedures, internal controls, and compliance standards. What You’ll Do In this role, you’ll support both records management and payment operations to ensure accuracy, compliance, and a seamless member experience. Scan, index, and maintain records in compliance with retention policies and regulatory requirements Process returned mail and prepare records for secure off-site storage Support digital banking operations, including mobile deposits and wire transfers Respond to online banking inquiries and assist with member-related requests Assist with card services, fraud monitoring, and dispute support Audit and upload loan and account documentation Support quality assurance processes and internal compliance efforts Partner with internal teams to fulfill document and record requests What We’re Looking For Strong attention to detail and organization Ability to multitask in a fast-paced environment Excellent communication and problem-solving skills High level of integrity and confidentiality Familiarity with financial services operations or willingness to learn Qualifications High School Diploma or GED required 1–3 years of experience in financial services, operations, or similar role preferred Basic understanding of regulatory/compliance environments is a plus Comfortable using Microsoft Office and learning new systems Work Environment Hybrid role with a combination of in-office and remote work. Must be able to travel to branches as needed. Apply Today! If you’re detail-oriented, driven, and ready to support a team that puts people first—we’d love to hear from you! Learn more about our benefits: https://myzing.com/careers/ Accepting Applications until position is filled All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Requirements
- Strong attention to detail and organization
- Ability to multitask in a fast-paced environment
- Excellent communication and problem-solving skills
- High level of integrity and confidentiality
- Familiarity with financial services operations or willingness to learn
- High School Diploma or GED required
- 1–3 years of experience in financial services, operations, or similar role preferred
- Basic understanding of regulatory/compliance environments is a plus
- Comfortable using Microsoft Office and learning new systems
Responsibilities
- Scan, index, and maintain records in compliance with retention policies and regulatory requirements
- Process returned mail and prepare records for secure off-site storage
- Support digital banking operations, including mobile deposits and wire transfers
- Respond to online banking inquiries and assist with member-related requests
- Assist with card services, fraud monitoring, and dispute support
- Audit and upload loan and account documentation
- Support quality assurance processes and internal compliance efforts
- Partner with internal teams to fulfill document and record requests
Benefits
- Growth & Development We promote from within and support your career goals through tuition reimbursement and ongoing on-the-job training Every new hire gets a strong start with a 2-week onboarding program designed to set you up for success Whether you're just starting out or ready for the next step, we’re here to help you build your future with us
- Culture & Community We celebrate our team with company outings, potlucks, and festive holiday parties — plus, you’ll even get your birthday off (paid!) We’re big on teamwork and appreciation , and our people-first mindset shows in everything we do
- Values in Action “ People over profit ” isn’t just a motto — it’s how we operate. We focus on educating and helping our members rather than upselling them We proudly partner with local nonprofits and organizations to give back — and employees have opportunities to volunteer and make a difference
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
