Payments Project Manager

Daxko

7h•Remote

About The Position

We’re looking for a driven, detail-oriented Project Manager, Payments to lead high-impact electronic payments conversions and product launches. In this role, you’ll own complex credit card and ACH implementation projects from kickoff to go-live — ensuring flawless configurations, seamless customer experiences, and on-time delivery. You won’t just “manage projects.” You’ll be the connective tissue between Payments, Boarding & Applications, Software Implementation, Credit, and Risk — ensuring every launch is smooth, compliant, and exceeds expectations. If you thrive in fast-paced fintech environments, love solving complex problems, and take pride in precision execution, this role is for you.

Requirements

You consistently outperform KPIs and take ownership of results
You can translate complex payments concepts into clear, actionable communication
You build strong relationships across teams and with customers
You think critically and solve problems proactively
You stay organized and focused in high-volume, fast-paced environments
You have strong attention to detail and take pride in getting it right the first time
You approach escalations with calm professionalism and customer empathy
Bachelor’s degree or equivalent experience
2+ years of customer service experience
1+ year of experience in credit card / ACH processing and/or fintech
Demonstrated project management experience
Experience managing complex financial implementations and customer escalations

Nice To Haves

PMP certification
Experience with Fiserv Merchant Services or similar processing platforms

Responsibilities

Lead end-to-end credit card and ACH implementation projects for software customers
Drive accelerated product conversions and successful go-lives
Ensure error-free payments configurations that meet processor, card brand, compliance, and integration requirements
Proactively identify and mitigate processing risk
Partner cross-functionally to meet and exceed launch commitments
Manage escalations with confidence, empathy, and urgency
Communicate clearly and effectively with both internal teams and customers
Analyze KPIs to continuously improve processes and performance
Contribute to documentation, SOPs, and best practices
Serve as a subject matter expert on Daxko Payments products and services