Payments Operations Manager

First City Credit Union•Altadena, CA

About The Position

The Payments Operations Manager will assume, but not be limited to, the following responsibilities: Lead and oversee payment operations, including ACH, wires, check processing (Check 21, ATM, mobile deposit), and payroll, ensuring accuracy, efficiency, and compliance. Provide day‑to‑day leadership for the team, including scheduling, coaching, performance management, hiring support, and staff development. Drive process improvements and operational enhancements that support the organization's Digital First Strategy and strategic goals. Partner with internal teams and leaders to align operations with organizational priorities and deliver strong service to members. Ensure compliance with all applicable regulations and standards (including NACHA and payment processing requirements) and proactively manage operational risk and fraud trends. Monitor performance through reporting, dashboards, and key metrics, using insights to improve results and accountability. Serve as an escalation point for complex operational or member issues and provide backup support as needed. The successful candidate will possess the following education, knowledge and skillsets:

Requirements

Associate's degree in Business or equivalent specialized professional certification/training.
Three to five years of experience in payment operations within a financial institution, including ACH, wires, checks, and payroll processing.
Minimum three years in a direct supervisory or managerial role, preferably in a financial institution.
Demonstrated experience with NACHA rules and regulatory compliance.
Working knowledge of payment processing systems (e.g., Symitar, Check 21 platforms, ACH and wire transfer systems).
Strong understanding of regulatory requirements and risk management in electronic payments

Nice To Haves

Accredited ACH Professional (AAP) certification preferred.
Relevant check processing certifications (e.g., Check Payments Certification) highly desirable.

Responsibilities

Lead and oversee payment operations, including ACH, wires, check processing (Check 21, ATM, mobile deposit), and payroll, ensuring accuracy, efficiency, and compliance.
Provide day‑to‑day leadership for the team, including scheduling, coaching, performance management, hiring support, and staff development.
Drive process improvements and operational enhancements that support the organization's Digital First Strategy and strategic goals.
Partner with internal teams and leaders to align operations with organizational priorities and deliver strong service to members.
Ensure compliance with all applicable regulations and standards (including NACHA and payment processing requirements) and proactively manage operational risk and fraud trends.
Monitor performance through reporting, dashboards, and key metrics, using insights to improve results and accountability.
Serve as an escalation point for complex operational or member issues and provide backup support as needed.