Payments Operations Manager (PROGRAM MANAGER I)

State of Maryland-posted about 1 year ago
Full-time • Manager
Baltimore, MD
5,001-10,000 employees
Executive, Legislative, and Other General Government Support
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The Payments Operations Manager oversees the daily operations of the Payments Unit within the Employer Services Directorate in the Division of Family and Medical Leave Insurance (FAMLI) at the Maryland Department of Labor. This position ensures accurate and timely processing of employer contributions and wage data, playing a key role in maintaining compliance with FAMLI regulations and providing leadership to the team. The Payments Operations Manager also supports the strategic objectives of the directorate by implementing and improving operational procedures, managing staff, and resolving escalations.

  • Supervise and lead the Wage Data and Contribution team, including setting goals, monitoring performance, and providing mentorship.
  • Manage the allocation of resources within the team, ensuring optimal workload distribution and high performance.
  • Ensure all employer contributions are processed accurately and within the established timelines.
  • Develop, implement, and maintain operational procedures to enhance efficiency and reduce errors.
  • Monitor compliance with FAMLI regulations and escalate any discrepancies or issues as necessary.
  • Collaborate with the Compliance and Financial Services teams to resolve any payment issues and discrepancies.
  • Act as the primary point of contact for escalations related to payment processing.
  • Prepare and analyze reports related to employer contributions, wage data, and operational efficiency.
  • Use insights from data analysis to recommend and implement process improvements.
  • A Bachelor's degree from an accredited college or university.
  • Five years of professional financial accounting experience.
  • Five years of experience examining, analyzing, and interpreting large data, records and reports.
  • Five years of supervisory experience managing or leading teams.
  • Exceptional attention to detail and a track record of identifying problems, generating and implementing creative solutions.
  • Excellent supervisory and leadership skills.
  • Strong written and verbal communication.
  • Proficiency in Microsoft Excel, Microsoft Word, and Google Workspace (Drive, Sheets, Calendar, etc.).
  • Flexible hours and hybrid teleworking.
  • Paid holidays 12-13 per year.
  • Generous paid leave package (annual, sick, personal and compensatory leave).
  • State Pension ('defined benefit' plan).
  • Tax-deferred supplemental retirement savings plans (401(k) and 457).
  • Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventive health services.
  • Flexible Spending Account plans for Health Care and Daycare.
  • State Employees Credit Union.
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