Payments-Digital Channels & Connectivity Product Manager-Vice President

JPMorganChase•Palo Alto, CA

About The Position

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in Digital & Design for the Business Continuity and Release Management team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase's review of criminal conviction history, including pretrial diversions or program entries

Requirements

5+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Understanding of systems development methodologies and ability to manage business partners, technology resources, subject matter experts, user interface design, QA, UAT, and all other groups involved in the end to end process
Knowledge of electronic banking products and systems
Self starter who thrives in a fast paced, collaborative, and cross functional environment
Excessive attention to detail and ability to work independently
Critical thinker with strong problem solving skills
Strong relationship management skills with the ability to quickly build trust and rapport
Excellent organizational, multitasking, and prioritizing skills
Exceptional written, presentation, and verbal communication skills

Nice To Haves

Demonstrated prior experience working in a highly matrixed, complex organization
Ability to communicate across multiple teams with influencing and relationship skills
Ability to manage and deliver large scale solutions globally
Knowledge of payments, risk and security
Flexibility to adapt plans for change realities

Responsibilities

Develops a product strategy and product vision that delivers value to customers
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Plays a critical role in incident response; facilitates Product communication deliverable during production outages
Demonstrates superior judgment to mitigate risk; fosters an environment where risk/control issues are escalated and creative solutions are identified
Understands risk and contributes to an effective and efficient control environment
Instills a security first mindset through coaching and mentorship.
Identifies and encourages areas for growth and improvement throughout the team.
Communicates effectively and builds a shared understanding
Invests in relationships and improves collaboration with a "one team" mentality
Recognizes successes and takes action on opportunities for improvement