Payments & Channels Vendor Program Manager

Huntington Bancshares Inc•Columbus, OH

63d•Hybrid

About The Position

The Payments & Channels Vendor Program Manager position will focus on Debit and Credit Card operations by delivering a comprehensive and effective Vendor Management and Oversight program that covers all aspects of the HNB and vendor relationship for Jiffiti, a new installments program vendor. This position provides broad exposure to Huntington's Card business while assisting with various operational tasks including access reviews, UAT and delivery support of various projects.

Requirements

Bachelor's degree
3+ years of work experience in Vendor Management, Project Management, Audit, Compliance, Risk Management, Product Management, Credit Card and/or Debit Card Operations

Nice To Haves

Demonstrated problem solving and critical thinking skills
Self-directed and able to deal with ambiguity
Good team player with ability to work closely with colleagues in Product, Finance, IT, and Segment Risk to understand and meet their requirements and expectations of vendor performance
Demonstrated skills in developing control processes
Highly organized, able to multi-task and work in a fast-paced environment
Able to critically analyze data and process to identify issues, root cause and corrective action
Good analytical skills to monitor and review vendor performance
Strong excel skills
Strong written and verbal communication skills

Responsibilities

Vendor governance activities that include: tracking, measuring and reporting to evaluate vendor performance; reviewing SLA's, management reporting, quality results, etc.
Monitors adequacy of vendor performance through testing, other performance monitoring, and quality assurance including regular completion of access reviews
Develops in-depth understanding of vendor business processes to determine technical or procedural improvements and appropriate oversight strategies
Troubleshoot Vendor problems to identify issues, determine root causes and drive remediation of issues and other control enhancements to support product delivery
Functions as project manager to drive vendor projects to completion, including business requirement development, testing activities and post-implementation validation
Performs corporate vendor oversight processes, including but not limited to risk assessment of vendor inherent and residual risks and periodic evaluations to assess and conclude on vendor performance
Creates business requirements that are comprehensive and clear, working independently or in partnership with key technical and business partners.
Understands key credit and debit card processes or has the ability to quickly understand complex business processes and apply knowledge to project delivery.
Demonstrates ability to understand criticality and relevance of project issues, appropriate level and degree of escalation, and drive resolution with project sponsors and technical management.
Analyzes problems and data to identify issues and determine root causes
Drives remediation of issues and other control enhancements to support product delivery.
Team player with ability to work closely with colleagues in Product, Finance, IT, and Segment Risk to understand and meet their requirements and expectations of vendor performance