Payments Account Manager (PSP / High-Risk Payments)

OnHires • Capon Bridge, WV

2d • Remote

About The Position

Our client is a fast-growing global provider of next-generation payment solutions, supporting some of the most dynamic and demanding sectors of the digital economy - including iGaming, Gambling, Forex, Crypto, and eCommerce.
The company processes millions of secure transactions every month and partners with high-growth merchants across Europe, Africa, Latin America, and Asia. Its proprietary payment infrastructure combines flexibility, speed, and regulatory compliance, enabling seamless cross-border payments for high-risk and enterprise clients.
The platform supports 60+ global and local payment methods, including cards, alternative payment methods (APMs), open banking, Pay-by-Bank, mobile money, and crypto. By leveraging AI-powered routing, PCI DSS–certified security, and real-time fraud monitoring, the company consistently delivers market-leading approval rates and high operational reliability.
Sales Operations acts as a cross-functional operational and analytical hub, responsible for supporting, retaining, and scaling merchants across all key stages of the merchant lifecycle.
The function is accountable for data-driven decision-making, bridging Sales, FinOps, Risk/Compliance, Tech, and Business Development. The goal is to replace intuition with structured insights and enable sustainable merchant growth.
This role owns merchant context, payment performance visibility, and operational excellence — laying the foundation for upsell, retention, and volume scaling.

Requirements

• 1+ year experience in fintech / PSP, preferably in high-risk segments (iGaming, Gambling, Betting, Forex, Crypto)
• Background in Sales Operations, Account Management, Business Analytics, or Sales
• Strong analytical mindset; confident with Excel, Power BI, or similar tools
• Understanding of payment methods and flows: cards, APMs, mobile money, local/regional solutions
• Experience using AI tools (GPT, Perplexity, Gemini) in analytical or operational workflows
• Basic market and SEO research skills (Similarweb, Ahrefs, etc.)
• Strong negotiation and business communication skills
• Spoken and written English (B2+)
• Ukrainian language - a significant advantage
• High stress tolerance in a fast-paced, high-risk B2B environment
• Results-driven, structured, and ownership-oriented mindset
• Clear understanding of how Sales and Support teams operate in high-risk payment businesses

Nice To Haves

• Russian language

Responsibilities

• Pre-qualification of merchants: market, geo, traffic, and payment method research
• Assessment of deal feasibility and growth potential in collaboration with Sales
• Operational support of merchants post-onboarding
• Monitoring performance metrics: volumes, approval rates, conversion, errors, routing efficiency
• Ownership of merchant payment context and operational reality
• Initiation of performance improvements: provider tuning, routing optimization, cascading logic
• Reduction of operational and technical growth barriers
• Collaboration with FinOps, Risk/Compliance, and Tech teams on merchant-related decisions
• Preparation of structured reports, insights, and action plans for Sales and management

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees