Payment Support Specialist I

American 1 Credit Union•Jackson, MI

7h•$21•Onsite

About The Position

The Payment Support Specialist I is responsible for contacting members and collecting on delinquent accounts while promoting a positive image of the credit union. This position requires the ability to engage with the member and proactively identify ways to minimize their delinquency and maximize their credit union experience. This position requires the ability to work effectively with others on a common task; take actions that respect the needs and contributions of others; and ability to provide leadership to work independently.

Requirements

A minimum education of high school diploma or general education degree (GED)
1-2 years of previous credit union/banking experience
Ability to work effectively as part of a team in a fast-paced, often stressful environment with the ability to juggle multiple competing tasks and demands.
Excellent organizational and multi-tasking skills

Nice To Haves

Has excellent customer service skills.
Ability to work in a fast-paced environment.
Ability to work well under pressure.
Ability to remain calm while dealing with difficult members.
Knowledge of BSA, Regulation CC, D, E, and all other pertinent regulations
Organizational skills
Knowledge of the Federal Debt Collection Practices Act
Knowledge of the Michigan Collections Practices Act and Michigan Consumer Protection Act
Strong oral and written communication skills
Must be able to interact and communicate with individuals at all levels of the Credit Union.
Strong computer skills including Outlook, Word, Excel, Adobe Acrobat
Handle several forms of correspondence: Incoming phone calls, IM Messages and Email messages.

Responsibilities

Focus on Purpose/Mission: Focuses on the Credit Union Purpose and Mission Statement of creating financial wellness in our community through personal everyday banking.
People Focused and Strong Communication: Initiate and maintain verbal and written correspondence with members that are delinquent 30-89 days on their account(s) – loan and/or shares by identifying the reason for delinquency and attempting to cure delinquency by assisting the member with payment arrangements.
Achiever & Goal Driven: Scorecard performance, organization, prioritization, and execution of tasks to proactively solve problems and meet deadlines.
Employee Culture: Committed to building and supporting an engaging and inclusive culture for all.
Core Process, Policy, and Procedure Review: Follows all company processes, policies, and procedures, including customer identification and all BSA requirements.
Community Advocate: Serves as a representative of the credit union while in the community.
30–89-day delinquency collections
First payment defaults
Negative share collections
Individual Scorecard Performance