Payment Support Specialist I

Bellco Credit Union•Greenwood Village, CO

8d•Onsite

About The Position

The Payment Support Specialist I will assist with all Payment Support department functions including the daily monitoring and processing of all ACH, Wire and Check transactions for the credit union. Understand and adhere to compliance with all relevant rules and regulations related to all electronic and check transactions. Assist with researching and resolving internal and external member requests and complaints related to department functions. The appropriate candidate must demonstrate a strong ability to work in a team and a commitment to providing exceptional member service.

Requirements

A high school diploma or equivalent required
At least 1 year of relevant work experience such as processing ACH files, wire transfers and/or check clearing required.
Manual dexterity to input data on a keyboard i.e. computer, calculator, telephone
Ability to interpret data
Deductive reasoning skills
Extreme attention to detail to minimize risk with member and credit union data
Ability to tactfully question or actively listen to members/employees/departments to determine specific needs
Ability to work independently without supervision
Ability to multitask and perform with frequent interruption
Must possess strong communication, organizational, presentation, customer service and interpersonal skills
Detail oriented, flexible and works well within a fast-paced team environment
Demonstrates strong analytical/problem solving and time-management skills
Must demonstrate good judgment
Strong PC skills including Microsoft Excel knowledge
Knowledge of Bellco’s front-line systems

Responsibilities

Demonstrates Bellco’s Act Nice Behaviors and Core Values in all interactions with members, prospective members, and personnel in other Bellco departments.
Provides a valuable and enjoyable experience to both internal customers and members during interactions. Consistently make recommendations to management to improve the member/customer experience through improved processes and technology.
Understand and adhere to all rules and regulations governing electronic and check transactions including NACHA rules, Federal Reserve rules, and regulations and requirements under Title 31 including Regulation E (EFTA), Regulation CC, Regulation J, OFAC, BSA, etc.
Understand all Payment Support functions including the processing of transactions such as ACH, Wire, RDC, RTP, FedNow, Bill Pay, Checks, etc.
Assist with processing multiple incoming daily Federal Reserve ACH return files in accordance with Nacha governing regulations.
Assist with processing ACH disputed transactions (credits/debits) to and from members accounts as well as ACH stop payments, EFTs, and government reclamations.
Assist with processing adjustments and corrections related to electronic and check transactions.
Assist with requests, disputes and escalations associated with any Payment Support functions.
Assist with processing both domestic and international incoming and outgoing wires via WITS wire transfer system accurately and timely.
Assist with research of wire trace recalls and wire disputes ensuring full resolution.
Retrieve Federal Reserve check return files and process all chargeback items.
Assist with processing check in-clearing files and settlements daily.
Partner with other internal departments to research and resolve processing issues related to department functions.
Regular and punctual attendance.
Management retains the discretion to add to or change the duties of this position at any time.