Payment Specialist

Lansing Building Products • Richmond, VA

1d • Onsite

About The Position

The Payment Specialist is responsible for processing and applying payments, daily reconciliation with banking reports, and resolving credit-related issues through addressing incoming phone calls and emails from Lansing branch associates and customers. Essential Functions: Process payments via multiple payment methods (ACH, checks and credit cards) from various sources (lockbox, customer portal & branch payments). Post payments to customer accounts and apply to related invoices per customer remittance. Involves daily contact with customers and team members to determine proper application. Daily reconciliation of posted payments to banking reports. Review unapplied cash reports to determine cash application. Respond to incoming phone calls from Lansing associates and customers by resolving credit-related issues. Involves decision-making on managing past due accounts, responding to billing questions, and assist associates with customer portal & payment application issues. Other duties as assigned. Qualifications: Ability to work accurately but quickly to handle a high transaction volume. Ability to manage multiple tasks and meet daily deadlines. Strong problem solving/decision-making skills. Ability to reconcile accounting records. Ability to work with a strong attention to detail. Strong customer focus. Communication Proficiency. Ability to work effectively in a team environment. Basic proficiency with Excel and Word. Supervisory Responsibility: This position has no supervisory responsibilities. Work Environment: This position operates in a professional, office environment. Physical Demands: This is largely a sedentary role, requiring use of typical office equipment such as a computer, phone, copier, check scanner, etc. Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. Education Requirements: High school diploma. 2 years+ related experience in an accounting environment. Bachelor's degree is a plus, but not required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ALJ123

Requirements

• Ability to work accurately but quickly to handle a high transaction volume.
• Ability to manage multiple tasks and meet daily deadlines.
• Strong problem solving/decision-making skills.
• Ability to reconcile accounting records.
• Ability to work with a strong attention to detail.
• Strong customer focus.
• Communication Proficiency.
• Ability to work effectively in a team environment.
• Basic proficiency with Excel and Word.
• High school diploma.
• 2 years+ related experience in an accounting environment.

Nice To Haves

• Bachelor's degree is a plus, but not required.

Responsibilities

• Process payments via multiple payment methods (ACH, checks and credit cards) from various sources (lockbox, customer portal & branch payments).
• Post payments to customer accounts and apply to related invoices per customer remittance.
• Daily reconciliation of posted payments to banking reports.
• Review unapplied cash reports to determine cash application.
• Respond to incoming phone calls from Lansing associates and customers by resolving credit-related issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED