Payment Specialist

Waynes Pest Control Service

About The Position

WHY WORK WITH US? Waynes is a leader in modern pest control and lawn care with branches throughout Alabama, Mississippi, Florida, and Tennessee. We embody our core values of Character, Integrity, Perseverance, and Courage. We believe that if our employees are happy and fulfilled, they will go above and beyond in delighting our customers. That is the heart of the Waynes philosophy: Every little thing matters. A lot. The Waynes team is always looking at everything that we do to improve the quality of our team and their quality of life so that we can provide a quality service that sets the standard for not just the pest control industry, but the entire service sector. Waynes is a part of Anticimex Group, with over 8,000 employees in 19 countries around the globe. We are looking for a dedicated Payment Specialist to work closely with the AR team and collaborate with other departments to ensure overdue balances from our commercial and residential customers are collected in a timely manner. This role includes making outbound phone calls to customers, running reports, and tracking collection efforts. At Waynes our goal is to provide World Class Service-Every Time! That’s why customers throughout Alabama, Mississippi, Florida, and Tennessee choose Waynes for Pest Prevention, Termite Protection, and Lawn Care Services. OUR COMMITMENT TO CUSTOMER SATISFACTION AND EMPLOYEE DEVELOPMENT We believe that we must demonstrate integrity, courage, perseverance, and character in order to accomplish our mission. Integrity to apply the knowledge necessary in order for the right solution to be delivered - no matter how difficult the situation or who is watching; Courage to communicate clearly and openly in all areas of our relationship and Perseverance to stay with the job until it is done right. By successfully executing in these three areas and by keeping our promises, we will be, individually and collectively, a company of Character. We believe that we serve an important role in our communities by helping create a safe and appealing living environment for homes or businesses. The Team Members of Waynes are celebrating over 50 years of serving our customers and communities and look forward to making a difference in their lives.

Requirements

High school diploma or GED required.
Minimum of 1 year of collection experience.
Minimum of 1 year of customer service experience.
Excellent customer service and phone skills.
Strong written communication skills.
Detail-oriented and self-motivated individual with the ability to thrive in a fast-paced environment.
Excellent organizational and time management skills.
Ability to problem-solve and adapt to change.
Working knowledge of Microsoft Office.

Nice To Haves

Associate degree or vocational school training preferred.
Minimum of 2 years of collections experience.
Proficient in Microsoft Office.

Responsibilities

Make outbound collection calls to past due customers to collect payments and discuss account activity.
Maintain and notate all appropriate information and documentation on customers account status.
Work with third party collections agencies.
Meet bi-weekly and month-end deadlines.
Work with internal departments to resolve payment or accounting issues.
Perform other related duties as assigned.