Payment Specialist

Commerce Bank

2d•$21 - $27•Onsite

About The Position

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. If you’d like a job where you can help keep money flowing quickly and efficiently, this might be the job for you. As a Payment Specialist you’ll be responsible for meeting critical deadlines in the department to make sure important files are delivered to and received from the appropriate systems in a timely manner. You’ll also work with Commercial Customer Support and Treasury Services to respond to customer inquiries and help to resolve any problems. If you’re a stickler for details and are good at working fast, we’d love to talk. The main purpose of this job is process, manage, and ensure the accuracy, timeliness, and compliance of payment transactions. This role supports Commerce Bank’s daily operations by performing payment processing tasks, resolving payment-related issues, maintaining accurate records, and delivering exceptional customer service.

Requirements

Basic knowledge of bank operations
Ability to communicate effectively with correspondent banks and external partners as required
Ability to apply analytical and problem-solving skills to identify and recommend improvements to payment workflows and minimize errors
Ability to stay current with payment processing systems, technologies, and regulatory changes
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel and Outlook
High School Diploma or equivalent combination of education and experience required.
1+ year banking operations experience required
Level of role is determined by knowledge, experience, skills, abilities, and education

Nice To Haves

Associates degree preferred

Responsibilities

Process department files prepared for payment processing
Receive, organize, and process customer and interbank payments, including ACH, wire transfers, instant payments, electronic funds
Post payment transactions in banking systems and verify proper allocation of funds to ensure timely and compliant processing
Execute daily processing procedures, including balancing, reconciling, and posting transactions
Monitor payment queues and escalate exceptions or errors for timely resolution
Ensure critical deadlines are met and all files are delivered or received in a timely manner
Research, analyze, and resolve payment discrepancies and exceptions
Maintain compliance with bank policies, industry standards, and regulatory requirement
Maintain accurate documentation and audit trails within payment systems
Provide support and guidance to internal teams and customers regarding payment inquiries and issues
Collaborate with internal teams, such as banks operations support and product teams to streamline payment processes
Perform other duties as assigned