Payment Solutions Specialist

American Eagle Financial Credit Union Incorporated • East Hartford, CT

7h • Hybrid

About The Position

Help members find their way forward. As a Payment Solutions Specialist, you will work directly with members to resolve delinquent accounts by creating practical payment solutions and recommending loss-mitigation options across consumer, real estate, credit card, and commercial loans. You will play a key role in improving delinquency performance and reducing credit losses, while also contributing ideas that improve processes, automation, and overall effectiveness. This role is perfect for someone who’s empathetic, solutions-driven, and motivated to make a meaningful impact.

Location –
H Hybrid (Remote with some in person requirements in East Hartford, CT)

Hours –
Mon-Fri 8-4:30pm or 8:30-5pm

You Are

Member-empowering

You approach every interaction with empathy and clarity, helping members regain control and move toward financial stability

Solution-driven

You take ownership of delinquent accounts, act early, and recommend practical payment and loss-mitigation options that support progress

Outcome-minded

You balance risk and sustainability, focusing on long-term recovery that strengthens both member financial health and the credit union

We Are

A purpose-driven organization with a proud legacy. Guided by our mission to enrich lives and create a world where financial freedom is a reality, we lead with heart, show up authentically, and seek to uplift our members, communities, and each other. Our culture is our power, it fuels innovation, amplifies impact, and sets us apart as we grow together and reach new heights.

Requirements

• This role requires Subject Matter Expertise and the ability to provide mentorship, guidance and training to other team members.
• While this level of expertise will generally be attained with a minimum of 2 years in a previous collections’ role and Associates Degree.
• Priority will be place upon the demonstration of the ability to meet qualifications without an absolute focus on duration of experience, in recognition that the attainment of such qualifications may be obtained at different paces by different individuals.

Responsibilities

• Member Contact & Early-Stage Delinquency Resolution Contacts delinquent members, identifies causes of past-due status, and determines willingness and ability to repay.
• Negotiates repayment solutions, provides hardship assistance, and educates members on credit impact and improvement strategies.
• Applies knowledge of products, policies, and systems to resolve accounts, address discrepancies, and document all collection efforts accurately.
• Advanced Delinquency Management & Loss Prevention Analyzes account risk, utilizes skip tracing, and recommends appropriate recovery actions including loss mitigation referral.
• Assigns repossessions/foreclosures, recommends write-offs, and manages escalated or high-risk accounts.
• Ensures compliance with policies, regulations, and applicable laws while minimizing credit union losses.
• Long-Term Hardship Solutions Evaluates financial hardship and develops sustainable workout or modification options.
• Partners with members to prevent charge-off, foreclosure, or repossession when possible.
• Documents decisions and ensures regulatory and policy compliance.

Benefits

• At AEFCU, your growth matters. We invest in your development with opportunities like individual development plans, educational reimbursement, job shadowing across departments, and hands-on leadership practice through specialized trainings. Whether you’re building new skills or exploring new paths, you’ll be supported every step of the way, because when you grow, we all rise together.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree