Payment Services Quality Control Specialist I or II (DOE)

Rogue Credit Union•Medford, OR

About The Position

Provides operational support and assistance to all areas of the Payments Services department through balancing and quality control processes and services to ensure the integrity of payments processes, adherence to Rogue Credit Union guidelines and procedures, and regulatory compliance. Identifies and supports ways to enhance member loyalty, expand member relationships, increase operational efficiencies, and balance risk for the credit union. Works in conjunction with the department to support Rogue's Vision, Mission and Values.

Requirements

One year to three years of similar or related experience.
A high school education or GED.
Work involves much personal contact with others inside and/or outside of the organization for the purpose of giving or obtaining information, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Must be computer proficient and ready to use PC spreadsheet software and able to operate a 10-key.
Possess a blend of technical, business, and people skills.
Sufficient technical and functional expertise to perform assigned duties.
Solid problem-solving and time management skills, resourceful and proactive in gathering and providing information.
Must be thorough and have an eye for detail.
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization.
Ability to work independently and as part of a team.
Active listening skills, with deductive reasoning ability.
Willingness to adapt to changing business needs and deadlines.

Nice To Haves

Experience working with software products such as adobe, access, and Monarch, with desire to obtain relevant certifications.

Responsibilities

Thoroughly performs balancing duties of payment services processes including but not limited to: Automated Clearing House (ACH), Checks, Wires, Cards (ATM, Debit, and Credit), Terminal (ATM and ETM), and claim process settlements.
Prepares moderately complex daily, monthly, and yearly spreadsheets.
Maintains cross-departmental relationships, collaborating with accounting and processors to research, identify, resolve and report outages.
Validates file transfers for all payment channels and accuracy of file processing.
Assist management with reviewing and answering questions related to balancing and accuracy of payments services processes.
Actively cross-trains with peers to expand knowledge and provide support as requested.
Provides exceptional internal member service experiences through various communication channels in a friendly and professional manner using the Service Promises to assist, educate, empower, and complete member requests.
Proactively communicates with management questionable data, balancing concerns, and trends.
Assist in user setup and permission reviews.
Supports frequent reviews of business practices including control and process testing and frequent monitoring of compliance with credit union procedures.
Maintains general knowledge and understanding of key system operations, products and services, and credit union policies and guidelines surrounding payment processing to ensure processing limits, liabilities, and timelines are adhered to.
Routinely reviews processes and procedures and proactively completes and/or updates reports.
Identifies opportunities for member and interdepartmental education, procedure refinement, and process improvement opportunities.
Proactively performs other duties as needed or assigned.