Ast Mgr of Payment Services-Quality Control

Rogue Credit Union • Medford, OR

7d

About The Position

Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. Providing services to our members in select Oregon, Idaho and California counties. We strive to make an impact in the communities we serve by living, giving, and supporting local. Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. Here at Rogue, we believe in having a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work!

Creates a passion for Rogue's Vision, Mission, Values, and Loyalty Culture by guiding the Payment Services team toward disciplined execution of department and organizational objectives. Provides independent Quality Assurance (QA) leadership through the design, execution, reporting, and continuous improvement of the Payment Services Quality Assurance Program.
Partners closely with production leaders while maintaining objective oversight, governance, and escalation authority. Supports exceptional member service by ensuring reliable payment channels and a strong control environment. Develops and coaches team members to strengthen Member Loyalty, expand member relationships, and enhance operational efficiency. Performs management responsibilities for the Payments Services team as assigned.

Requirements

• Three years to five years of similar or related experience in payments, operations, or quality assurance. Supervisory experience required.
• A high school education or GED.
• The ability to motivate or influence others is a material part of the job, requiring a significant level of courtesy, tact, and diplomacy are essential elements of the job. Work involves extensive personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
• Strong supervisory and personnel development skills.
• Sound judgment and ability to hire a strong team capable of building trust and credibility with new and existing members.
• Excellent communication and training skills.
• Resourceful with strong conflict and problem resolution skills.
• Critical thinking skills with the ability to make recommendations.
• Self-starter with excellent time management and organizational skills.
• Strong computer and software skills.
• Some lifting required (up to 30 pounds), continuous sitting, occasional standing, and occasional walking. Finger dexterity while using computer. Occasional talking and hearing in person and on the telephone. Continuous clarity of vision of 20 inches or less and continuous clarity of vision at 20 feet or more.

Nice To Haves

• Professional certifications related to payments, risk, compliance, or quality assurance are highly desired, including but not limited to AAP, APRP, NCP, WCUP, CCPP, CAMS, CPFP, or Lean Six Sigma.

Responsibilities

• Responsible for supervising the Quality Control team within the Payments Services Department, ensuring objective, independent oversight of payment operations and adherence to quality, compliance, and regulatory standards are met in production activities across payment channels including, but not limited to, Automatic Clearing House (ACH), Debit and Credit Cards, Checks, Wires, Instant and Real-time payment rails.
• Leads the full lifecycle of the Payments Services QA Program, including annual planning, risk-based prioritization, execution of quality monitoring and compliance reviews, documentation of findings, tracking of remediation, and continuous refinement aligned to audit results, enterprise risk assessments, and the Payment Services Roadmap.
• Develops and delivers monthly QA scorecards and reports to Payment Services leadership, clearly communicating trends, risks, and improvement opportunities.
• Partners with the Manager of Payment Services to successfully complete all department projects and initiatives.
• Proactively performs other duties as needed or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED