Payment Queue Specialist

ABB OPTICAL Group•Coral Springs, FL

8d•$17

About The Position

Payment Queue Specialist JOB RESPONSIBILITIES The Payment Queue Specialist’s main responsibility will handle inbound calls from customers to receive and process Credit Card and ACH payments. In addition to processing payments, the Payment Queue Specialist will work closely with the Collections Team to assist with day-to-day responsibilities, light account maintenance which includes assessing and analyzing financial statuses and releasing orders. Essential Responsibilities include the following. Other duties and special projects may be assigned. Provide individualized customer service with high quality and professional standards Answer inbound calls and emails. Make outbound calls as appropriate Process Credit Card and ACH Payments Provide assistance on Statement & Invoice Inquiries Provide assistance on financial status of accounts Provide assistance to other departments and Associates as needed Understanding of business to business accounts for ABB Optical Group and PEN Buying Group Research internal and external customer inquiries and provide problem resolution using the most up to date information, technology, and resources Route calls to the appropriate resources when needed Report inconsistencies and inefficiencies, and escalate issues to management Meet or exceed all key performance metrics set by the department Keep reference guides organized and current Comply with the Attendance Policy and adhere to established department goals and guidelines Maintain accurate records of customer interactions and transactions Maintain a clean and organized work area Participate in team discussions; provide feedback to improve the processes Participate in ongoing department training and assessment programs Shift: 10:00am -7:00pm Supervisory Responsibilities: None

Requirements

High school diploma or equivalent
General PC applications
MS Office applications
Excellent written and oral communication skills with the ability to convey information clearly and effectively
Ability to multi-task and utilize multiple systems while performing the job
Ability to resolve and deescalate customer conflict issues in a tactful and professional manner
Ability to adapt to change and unexpected demands of the business

Nice To Haves

Bilingual (Spanish)
Experience with business to business, credit and collections
Experience with A/R systems

Responsibilities

Handle inbound calls from customers to receive and process Credit Card and ACH payments
Work closely with the Collections Team to assist with day-to-day responsibilities
Perform light account maintenance which includes assessing and analyzing financial statuses and releasing orders
Provide individualized customer service with high quality and professional standards
Answer inbound calls and emails
Make outbound calls as appropriate
Process Credit Card and ACH Payments
Provide assistance on Statement & Invoice Inquiries
Provide assistance on financial status of accounts
Provide assistance to other departments and Associates as needed
Understanding of business to business accounts for ABB Optical Group and PEN Buying Group
Research internal and external customer inquiries and provide problem resolution using the most up to date information, technology, and resources
Route calls to the appropriate resources when needed
Report inconsistencies and inefficiencies, and escalate issues to management
Meet or exceed all key performance metrics set by the department
Keep reference guides organized and current
Comply with the Attendance Policy and adhere to established department goals and guidelines
Maintain accurate records of customer interactions and transactions
Maintain a clean and organized work area
Participate in team discussions; provide feedback to improve the processes
Participate in ongoing department training and assessment programs