Payment Processor - Lockbox (3rd Shift)

Commerce Bank•Kansas City, MO

9d•$18 - $18•Onsite

About The Position

As an Overnight, 3rd Shift Payment Processor, you’ll be responsible for the daily processing of remittance accounts and meet high standards for production and quality. You’ll keep money flowing quickly and efficiently. If you’re a stickler for details and are good at working fast, we’d love to talk. The main purpose of this job is to support Lockbox Remittance Processing services. This includes providing expedited collection and processing of different types of payments and correspondence for our customers and electronic documentation. Work Schedule Sunday - Thursday, 9:30pm-6:00am on-site in downtown Kansas City, MO All 3rd Shift employees receive a 15% Shift differential

Requirements

Ability to understand customer instructions and follow department guidelines
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook
Ability to be flexible and work overtime hours when needed
Manual dexterity and eye-hand coordination
Ability to lift and move mail trays weighing up to 15 pounds
Repetitive hand movement
Ability to stand for up to 8 hours may be required
High School Diploma or equivalent combination of education and experience required
1+ years of payment processing or related experience in production environment required

Responsibilities

Apply customer rules to perform desk related duties including credit card processing, pulling rejected work, labeling processed work and, responding to emails
Meet department production and quality goals by processing multiple accounts with accuracy and in compliance with processing procedures
Complete data entry item processing for scanned images, manual keying, and field validation of multiple accounts according to processing procedures
Process Protected Health Information (PHI) and card payments in compliance with HIPAA, Payment Card Industry (PCI) security standards, and all other applicable policies and regulations
Read and interpret unique customer instructions to perform all aspects of remittance processing, including mail sorting, remittance and payment identification and batching, and/or data identification and capture
Operate, clean, and maintain equipment. Report equipment issues as needed.
Provide secondary support and preparation of document and package disposal
Cross-train and deliver results in other areas of the department as needed
Perform other duties as assigned