Payment Processing Operations Group Manager Senior Vice President Hybrid

Citi•New Castle, DE

1d•Hybrid

About The Position

Manage multiple teams or a functional area and evaluate employee performance and provide recommendations for pay increases, budget and resource planning, promotions, terminations, etc. Accountable for end results of an area including budgeting, resources, policy formulation and planning. Engage in short- to medium-term planning of actions and resources for own area and manage complex and highly variable issues with substantial potential operational and client impact Apply comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to enhance the operational end to end process that impact this as well as areas beyond self. Risk oriented mindset with proven track record of establishing controls in the operational setting. Experience managing remote staff Ensure essential procedures are followed and contribute to defining standards

Requirements

10+ years of relevant operations experience
Operational knowledge of Payment processing for various Products
Knowledge of fraudulent activity relating to various payment products
Consistently demonstrate clear and concise written and verbal communication
Ability to present ideas / opportunities for improvement.
Ability to support multiple priorities in a fast-paced production environment.
Demonstrated leadership with a proven track record of achieving results and exceeding expectations.
Consistently demonstrate strategic thinking and ability to make complex decisions in a fast paced environment
Ability to enhance/ strengthen a process without compromising controls in an effort to reduce manual touchpoints and improve straight thru processing of transactions
Bachelor's degree/University degree or equivalent experience