Payment Processing / Loan Servicing Specialist (Auto Finance)

TEKsystems•Lake Forest, CA

19h•$19 - $24•Onsite

About The Position

We are seeking a detail-oriented Payment Processing / Loan Servicing Specialist to support accurate and timely application of loan payments within our servicing system. This role plays a critical part in maintaining loan account balances, coordinating with internal teams, and ensuring compliance with servicing, ACH, and reconciliation standards. Auto lending experience is strongly preferred; mortgage servicing experience will also be considered.

Requirements

1–3 years of experience in payment processing or loan servicing
Auto finance experience strongly preferred; mortgage servicing experience will be considered
Intermediate knowledge of NACHA rules and ACH processing standards
Strong understanding of loan servicing systems and payment application processes
Experience working with CRM and servicing platforms
Exceptional attention to detail and accuracy
Ability to multi-task, prioritize, and manage time effectively in a fast‑paced environment
Strong communication and organizational skills
Proven track record of meeting or exceeding performance expectations

Responsibilities

Maintain accurate loan account balances and amortization schedules following payment activity
Apply all payments (check, ACH, lockbox, recurring) timely and accurately according to designated payment distribution
Process and deposit check payments in a timely and accurate manner
Perform daily reconciliation of payments from all sources and distribute reports within internal service level agreements (SLAs)
Apply and manage lockbox payments within the servicing system
Reverse and reapply payments when necessary
Work unapplied payments queues and ensure proper application
Coordinate with Loan Servicing, Collections, Customer Service, and IT teams to resolve payment discrepancies, disputes, and account corrections
Assist with payoff quotes ensuring all payments are accurately reflected prior to calculation
Support escrow, insurance, fee adjustments, loan modifications, unwinds, and net funds processing
Waive fees according to company policy
Set up and maintain recurring payment schedules in the servicing system
Review ACH setup reports to ensure same‑day ACH payments are processed correctly
Review NSF fee reports to confirm proper fee assessments
Retrieve incoming mail and distribute to appropriate teams
Support month-end processing and ensure account data accuracy