Payment Processing Specialist- Loan Servicing

TEKsystems•Lake Forest, CA

1d•$19 - $24•Onsite

About The Position

We’re looking for a detail‑oriented and highly organized Payment Processing & Loan Servicing Specialist to join our team. In this role, you’ll help ensure loan accounts are accurate, payments are applied correctly, and customers receive exceptional service. This is a great opportunity for someone with auto or mortgage finance experience who thrives in a fast‑paced, collaborative environment.

Requirements

1–3 years of payment processing or loan servicing experience, preferably in auto finance (mortgage experience also considered).
Intermediate knowledge of NACHA rules and payment compliance.
A track record of high performance and reliability.
Familiarity with CRM systems and standard office technology.
Strong ability to multi‑task, prioritize, and manage time effectively.
Exceptional attention to detail and organizational skills.
Effective verbal and written communication skills.
High school diploma or equivalent.

Responsibilities

Maintain accurate loan account balances and amortization schedules as payments are processed.
Collaborate with Loan Servicing, Collections, and Customer Service to resolve payment disputes, plan adjustments, or account corrections.
Assist with payoff quotes by ensuring all payments are properly reflected beforehand.
Support escrow, insurance, and fee adjustments related to payment changes.
Deposit check payments accurately and in a timely manner.
Apply all payments in the servicing system according to defined distribution rules.
Perform daily reconciliation across all payment sources and distribute results within internal service‑level agreements.
Apply lockbox payments and manage reversals/reapplications as needed.
Partner with IT to ensure accurate month‑end account data and perform corrections when necessary.
Waive fees in accordance with policy.
Work the unapplied payments queue to ensure proper payment application.
Set up recurring payments in the servicing system.
Retrieve and distribute daily mail to appropriate teams.
Process unwinds, net funds, and loan modifications.
Review ACH setup reports to ensure same‑day payments are processed correctly.
Review NSF fee reports to confirm fees are applied properly.