Payment Processing Lead

Magik • Tampa, FL

8h • Remote

About The Position

Magik Brands is seeking an expert-level Payment Processing Lead to own and optimize our merchant account (MID) portfolio and end-to-end payment infrastructure across all direct-to-consumer funnels and traffic sources. This full-time role sits at the intersection of operations, risk, and revenue, ensuring high approval rates, stable processing, and compliant growth for high-volume health, beauty, and pet offers. The ideal candidate is a hands-on payments operator who can think strategically about routing and risk while executing quickly inside CRMs and gateways to keep revenue flowing uninterrupted.

Requirements

• 5+ years of hands-on experience in payment processing, merchant services, or payments operations for high-volume e-commerce or DTC businesses.
• Deep, expert-level understanding of MIDs, gateways, and transaction routing logic across multiple processors.
• Proven track record managing multiple merchant accounts, monitoring risk metrics, and keeping portfolios within chargeback thresholds while scaling.
• Strong familiarity with PCI-DSS standards, chargeback programs, and dispute management.
• Experience working inside CRMs or checkout platforms used for DTC brands and subscription/continuity offers.
• High proficiency with spreadsheets and analytics tools to build and interpret payment performance reports.
• Excellent communication skills and comfort working cross-functionally with operations, finance, marketing, tech, and external partners.

Responsibilities

• MID portfolio oversight: Monitor all merchant accounts across offers and traffic sources to ensure balanced volume, risk thresholds, and uninterrupted processing.
• Transaction routing & load balancing: Assign and adjust payment routing logic in the CRM to optimize approval rates, decline recovery, and MID longevity.
• Risk & compliance coordination: Track chargebacks, refunds, and velocity limits; flag risk issues early and coordinate with processors, banks, and compliance teams.
• Processor & gateway management: Act as the point person for processors, gateways, and underwriters, handling onboarding, updates, and day-to-day operational issues.
• Reporting & performance insights: Maintain dashboards for approval rates, chargebacks, refunds, and reserves, and surface actionable insights to leadership.
• Back-end execution & QA: Implement CRM-side changes (rules, offers, failovers) and QA live transactions to ensure clean, accurate payment flows.

Benefits

• Collaborate with a top-tier team that values pace, performance and collaboration.
• Enjoy the flexibility and autonomy of a remote work environment built on trust and accountability.
• Become a key part of our journey building amazing brands in health and wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed