Payment Operations Specialist

Jordan Staffing•San Antonio, TX

1d•$23

About The Position

We are currently seeking a Payment Operations Specialist for a local credit union near the downtown area. This role will support a wide range of payment processing functions, including ACH origination, wire transfers, payment settlement, exception processing, card servicing, disputes, and general ledger reconciliation. This role ensures accurate, compliant, and efficient payment operations while delivering excellent service to members and internal staff. schedule is Monday - Friday from 8:30am- 5:30pm. Pay rate can go up to $23 hourly DOE!!!

Requirements

Minimum 2 years of experience in payment operations, including general ledger reconciliation, ACH, drafts, lockbox, and card servicing
High school diploma or GED required
Knowledge of applicable regulations (e.g., Regulation E, Regulation Z, UCC4A, Visa rules)
Proficiency in Microsoft Office and standard business software
Strong analytical, problem-solving, and critical thinking skills
Excellent communication and customer service skills
Must be bondable

Nice To Haves

Advanced payments certifications (e.g., AAP, NCP) preferred

Responsibilities

Process and support payment operations, including ACH, wires, lockbox, mobile deposits, payroll, and card transactions
Research and resolve member issues, including escalated calls and written complaints
Communicate findings clearly to members, staff, and third-party vendors
Perform general ledger reconciliations and resolve out-of-balance conditions
Conduct quality control checks to ensure accuracy in all transactions and postings
Monitor payment processing activities and troubleshoot issues to maintain smooth operations
Ensure compliance with federal and state regulations, including Regulation E, Regulation Z, and network rules (e.g., Visa)
Review and process debit and credit card disputes, including chargebacks and fraud-related cases
Assist members, employees, and vendors with card-related inquiries (fraud, transactions, fees, account maintenance)
Analyze processes and recommend improvements to enhance efficiency, reduce risk, and improve user experience
Maintain up-to-date documentation of procedures and workflows
Assist with implementation of new products, services, and system updates, including testing and validation
Collaborate with Risk and other departments to support audits, reporting, and regulatory requirements
Meet departmental performance standards, including response times, accuracy, and service quality
Participate in ongoing training and professional development
Perform other duties as assigned
ACH Processing: Origination, returns, NOCs, prenotes, unauthorized transactions, balancing, and exception resolution
Drafts & Returns: Process share drafts, stop payments, and ensure compliance with applicable regulations
Wire Transfers: Handle incoming and outgoing wires
Card Services: Support debit and credit card servicing, disputes, and maintenance
Deposits: Manage remote deposit capture and ATM deposits
Payroll Processing: Handle Select Employer Group (SEG) payroll
Bill Pay & Quick Pay: Monitor activity, process corrections, and maintain member access
General Ledger: Reconcile accounts and resolve discrepancies
Treasury Functions: Process reclamations and ensure regulatory compliance