Payment Operations Specialist - New York (Hebrew Speaking)
About The Position
Join a high‑impact team building a best‑in‑class global payments experience for real‑estate investment firms. As a Payments Operations Specialist, you’ll learn how money moves behind the scenes while owning day‑to‑day execution, supporting client onboarding, monitoring payment flows, and partnering with internal teams to keep operations smooth, accurate, and compliant. This is a hands‑on role with clear growth into strategic and client‑facing responsibilities. Agora is a leading SaaS and FinTech platform transforming how real estate investment firms manage their capital, investors, and operations. Trusted by 700+ GPs, owners/operators, and investment firms globally, we help teams streamline the full lifecycle of investment management—from fundraising and onboarding to reporting, distributions, tax, and back-office automation. But we’re more than just software. We’re a team of bold thinkers, innovators, and real estate enthusiasts who believe complex processes should feel simple. Our platform combines modern technology with expert services, helping our customers raise more capital, deliver a better investor experience, and scale their businesses smarter. Agora is backed by top-tier VCs like Insight Partners and Qumra Capital, and we’re growing fast. We’ve been named one of Globes’ Most Promising Startups, recognized as a Best Start-Up Companies to Work For by Duns 100, and one of Business Insider’s Hottest PropTech Startups. As a Payments Operations Specialist at Agora, you’ll gain hands-on experience in how money moves behind the scenes while owning key day-to-day operational responsibilities. You’ll support client onboarding, monitor payment flows, and partner closely with internal teams to ensure processes run smoothly, accurately, and in compliance with regulations. This is a highly hands-on role with a clear path for growth into more strategic and client-facing responsibilities. Agora Payments is on a mission to be the most trusted global platform for money movement in real estate. We help investment firms move capital quickly, securely, and transparently across borders.
Requirements
- Strong attention to detail and a process‑oriented mindset.
- Clear written and verbal communication skills.
- Comfort working in a fast‑paced, tech‑driven environment.
- Curiosity, ownership, and willingness to learn.
- Familiarity with spreadsheets
- Must‑Haves
Nice To Haves
- Familiarity with CRMs or project‑tracking tools (Monday.com)
- Exposure to payments, banking, compliance, or customer support.
- Nice to Have
Responsibilities
- Support payment approvals, verifications, and checklist-based controls.
- Monitor domestic and international transactions and flag anomalies.
- Help process and verify payment approvals in line with policy and controls.
- Act as the payments expert layer for Support and Customer Success teams.
- Join client calls when operational clarification is needed.
- Document payment issues and resolutions clearly.
- Maintain accurate internal records and dashboards.
- Collaborate cross‑functionally to resolve issues quickly and meet SLAs.
- Contribute to process automation and cross‑functional projects.
- Investigate exceptions and coordinate resolutions
Benefits
- Comprehensive health insurance
- Flexible hybrid work model
- Unlimited paid time off
- Stock options and ownership opportunities
- Commuter and lunch benefits
- Team events, offsites, and an energetic company culture
- Real opportunities for personal and professional growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
