Payment Operations Specialist II

Platte Valley Companies•Scottsbluff, NE

14d

About The Position

The Payment Operations Specialist is responsible for ensuring accurate and efficient processing of electronic payment services, including ACH, wires, and bill pay. This role requires strong attention to detail, technical aptitude, and the ability to collaborate across departments to maintain compliance and deliver exceptional customer service.

Requirements

Experience in Banking, Operations, Bookkeeping or similar
Effective oral and written communication skills.
Math proficiency and aptitude.
Knowledge of computer systems and operations is required. Microsoft Word & Excel required.
Demonstrated aptitude to handle sensitive operational transactions and customer relationships.
Professional appearance.
Demonstrated interpersonal skills.
Must be capable of working with and maintaining the confidentiality of sensitive information.

Responsibilities

ACH Configuration & Support
Build and Monitor ACH files for accuracy and compliance with NACHA rules.
Assist with troubleshooting ACH exceptions and customer inquiries.
Wire Transfer Backup & Support
Serve as a backup for wire processing and verification.
Ensure adherence to security protocols and regulatory requirements.
Bill Pay Assistance
Coordinate with vendors and internal teams to resolve issues promptly.
Cross-Functional Collaboration
Work closely with Data, Treasury, Compliance, and IT teams to support payment operations.
Maintain audit, security, compliance and regulatory standards
Stay informed of procedural changes and process improvements
Maintain knowledge of NACHA and regulatory guidelines.
Demonstrate commitment to professional development, including pursuit of AAP accreditation within 18-24 months.