Payment Operations Reconciliation Senior Specialist

Wise•Austin, TX

9h•Hybrid

About The Position

We’re looking for a Senior Reconciliation Specialist to join our team in Austin. This role is a unique opportunity to have an impact on Wise’s mission , being a part of our international Operations team and helping save millions of people money. Your mission: Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking . Here’s what you’ll be contributing to: Perform and maintain high level execution of reconciliation related tasks Reconciliation of bank accounts Payments and transactions reconciliation Compensations reconciliation Audit coordination Other types of Payment Operations related reconciliation items Investigate, resolve (or, where needed, notify Payments or Technical team about the need to resolve) and escalate reconciliation discrepancies in a timely manner Work closely with Payments teams and ensure the correct processing of customer payments Perform month-end close activities and reporting to Finance Support building of reconciliation tooling and contribute towards making improvements to reconciliation flows and processes together with relevant Product and Engineering teams This role will give you the opportunity to: Make an Impact - You’ll help to identify and automate manual processes that complicate our customers’ lives, while increasing operational efficiency, driving us towards Mission Zero! Challenge Yourself - You’ll be working with teams that face complex situations. You get the chance to question the norm and drive to make things happen. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring. Inspire Teams - You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product, engineers and other operational teams to help solve our customer’s problems! Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better.

Requirements

You have excellent written and verbal English skills.
You have basic excel skills and you are a fast learner.
You’re accurate and pay attention to details.
You enjoy owning your work and taking charge on projects when needed
You’re a clear and honest communicator, persuasive and adaptive to different audiences.
You are great working in an autonomous set up whilst being a part of the team and validate your own work when needed.
You're comfortable with feedback and being part of a team where ideas are shared and openness is valued
You’re proactive and a great relationship builder
You are flexible with your work hours. We aim to help our global customers any time they need it, occasionally during weekends and holidays

Nice To Haves

You have relevant experience working in operations/reconciliation and have an interest for investigation of discrepancies
You’ve been a part of or have led cross functional projects that drive efficiency and scaling of manual work
You know how to use data to prioritize tasks that have the most impact

Responsibilities

Perform and maintain high level execution of reconciliation related tasks
Reconciliation of bank accounts
Payments and transactions reconciliation
Compensations reconciliation
Audit coordination
Other types of Payment Operations related reconciliation items
Investigate, resolve (or, where needed, notify Payments or Technical team about the need to resolve) and escalate reconciliation discrepancies in a timely manner
Work closely with Payments teams and ensure the correct processing of customer payments
Perform month-end close activities and reporting to Finance
Support building of reconciliation tooling and contribute towards making improvements to reconciliation flows and processes together with relevant Product and Engineering teams

Benefits

RSU's in a rapidly growing company
25 days PTO, 15 sick days, 11 holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually
A paid 6-week sabbatical leave after four years
18-weeks of paid parental leave, after a year with us
401k with up to a 4% employer match
2025 Austin BuiltIn Best Award winner for Best Places to Work and Best Large Places to Work
An annual self-development budget
Medical, dental, & vision insurance – including HSA and FSA options
Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program
Flexible working model – a mix of working from home and from the office after training