Payment Operations Manager - REMOTE
About The Position
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Payment Operations Manager. This exciting role involves leading a team responsible for driving efficient payment processes that power billions in annual gross transaction revenue. You'll be at the forefront of optimizing payment acceptance, fostering team growth, and making critical decisions that impact operations. Additionally, you'll collaborate with cross-functional teams to enhance the payment experience, supported by data-driven insights. Your leadership will not only empower your team but also amplify the overall effectiveness of the organization's payment systems.
Requirements
- 5+ years in operations or analytics with 3+ years managing high-performing teams.
- Proficient in data-driven decision making, with experience in metrics extraction and reporting using SQL and Excel.
- Demonstrated leadership in managing vendor relationships and delivering impactful projects.
- Strong technical acumen and ability to communicate complex concepts to diverse audiences.
- Collaborative influencer who effectively communicates with senior leadership.
- Strategic mindset with focus on continuous improvement and attention to detail.
Responsibilities
- Lead and develop your team: Guide team members' professional growth and foster a high-performing payment operations department.
- Drive strategic payment initiatives: Partner with analytics, product, and engineering teams to optimize payment routing and performance.
- Make critical operational decisions: Meet payment acceptance targets and ensure seamless transactions.
- Develop insights and reporting: Create automated monitoring tools and present insights to senior leadership.
- Manage vendor relationships and quality assurance: Oversee external partnerships and coordinate QA activities.
- Champion customer-centricity: Implement feedback loops to optimize the payment experience.
- Collaborate cross-functionally: Work with leaders to advance the organization's payment capabilities.
Benefits
- Paid time off and competitive health benefits.
- Retirement savings options (e.g., 401k, pension schemes).
- Bonus/incentive eligibility and equity grants.
- Participation in an employee stock purchase plan.
- Family-friendly benefits, including parental leave.
- Opportunities to engage with Employee Resource Groups.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
