Payment Operations Manager
About The Position
We are seeking a strategic and hands-on Payments Operations Manager to lead our payments operations team and drive operational excellence as we scale. As the Manager of Third-Party Payments Operations, you will design and refine processes for a new function of our payment operations team as well as build and manage a team of specialists responsible for executing and reconciling third-party payments across various channels. You will oversee daily operations, ensure compliance with regulatory standards, and collaborate cross-functionally to enhance payment infrastructure and processes. This role is critical to ensuring the integrity, efficiency, and scalability of our payment systems. This is an In-Person role from our office in Columbus, OH.
Requirements
- Bachelor’s degree in Finance, Accounting, Business, Economics, or a related field
- 5+ years of experience in payments operations, with at least 2 years in a leadership or supervisory role
- Deep understanding of payment networks and systems (ACH, WIRE, RTP, card, digital wallets)
- Experience in a fintech or high-growth tech environment
- Strong leadership, communication, and stakeholder management skills
- Proficiency with reconciliation tools, APIs, ERP’s and payment platforms
- Proven ability to manage complex operations and drive process improvements
Nice To Haves
- Experience with instant payments, digital ledger systems, or real-time settlement platforms
- Familiarity with global payment regulations and compliance frameworks
- Certifications such as ACH Accredited Professional (AAP), Certified Treasury Professional (CTP), or Certified Anti Money Laundering Specialists (CAMS)
- Experience scaling teams and systems in a fast-paced environment
Responsibilities
- Lead, mentor, and develop a team of Third-Party Payments Operations Specialists
- Oversee the execution and reconciliation of high-volume third-party payments (ACH, wire, RTP, FedNow, card networks, digital wallets, etc.)
- Establish and monitor KPIs to ensure operational efficiency, accuracy, and compliance
- Collaborate with Sales, Product, Engineering, Compliance, and Finance teams to optimize payment workflows and resolve escalated issues
- Ensure adherence to regulatory requirements (e.g., KYC, AML, OFAC) and internal risk controls
- Drive continuous improvement initiatives, including automation and process redesign
- Support audits, incident investigations, and root cause analysis
- Contribute to strategic planning and scaling of the payments function
- Execute and monitor third-party payments (ACH, wire, RTP, FedNow, card networks, digital wallets, etc.) across domestic and international channels
- Ensure reconciliation of payment transactions and resolve exceptions, returns, and chargebacks in real-time
- Manage and maintain strong relationships with external payment partners, processors, and banks
- Support onboarding and due diligence for new payment partners and vendors
- Document and continuously improve payment operations processes and standard operating procedures (SOPs)
- Assist in incident response and root cause analysis for payment-related issues
Benefits
- Leave your khakis at home our dress code is super casual
- Don’t worry about paying for parking – we’ve got you covered
- We care about your well-being, so we contribute to the cost of your health benefits
- Invest in your future with our 401K match and profit sharing
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
101-250 employees
