Payment Operations Manager

Realtor.com Careers•Scottsdale, AZ

4d•Hybrid

About The Position

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions. Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance. Payment Operations Manager at Realtor.com ® Location: Scottsdale, AZ (Hybrid - Remote/In-Office 3 days per week) At Avail by Realtor.com®, we're seeking a skilled Payment Operations Manager to join our team. In this critical role within our growing business, you'll oversee the seamless transfer of rent payments between tenants and landlords – the lifeblood of our product. You'll lead a team dedicated to optimizing payment processing and implementing fraud prevention measures. Your expertise in payment systems, fraud detection, and team leadership will be essential as you collaborate across departments. If you're passionate about fintech, thrive in environments where you can move quickly and make a big impact, and have a strong background in payments and fraud prevention, join us in our mission to make property management easy for DIY landlords. Top Reasons to Apply: You’ll own the lifeblood of our product: the seamless transfer of rent payments between tenants and landlords. You’ll lead a growing team of payment and fraud prevention specialists, designing world-class operations, fraud safeguards and setting a strategic vision for your space. You’ll partner with product, engineering, finance, and compliance teams to shape an end-to-end payments system that is secure, scalable and transparent. You’ll be joining a team that cares about people, purpose and performance.

Requirements

5+ years of experience in payments operations (settlement, disbursement, processing) and/or fraud prevention in a fintech, marketplace or platform environment.
2+ years working with Stripe or a similarly robust payments platform that handles payouts, dispute handling, fraud detection, and identity verification.
Proven people leadership experience (3+ years managing a team of direct reports), with a track record of building, mentoring and scaling teams and processes.
Bachelor’s degree or equivalent experience.
Strong problem-solving instincts and ability to prioritize across multiple tasks in a fast-moving environment.
Excellent communication skills. You’re comfortable explaining payments flows, risks and strategy to both technical and non-technical stakeholders.
A data-driven mindset — you use analytics to synthesize transaction data, identify patterns, propose improvements and drive operational change.
Experience collaborating effectively across Product, Engineering, Finance and Compliance.

Nice To Haves

Experience leading a payments infrastructure migration
familiarity with ACH rails (NACHA rules and audit framework, return codes, bank file structures)
experience in a B2C tech company
Accredited ACH Professional (APP) certification.

Responsibilities

Manage and lead the payment operations and fraud prevention teams, overseeing day-to-day transaction processing, reconciliation, payout flows and issue resolution, ensuring millions of dollars in payment flows are handled accurately and on time.
Own and continuously improve payment operations workflows including disbursement, settlement, reconciliation, returns, exception handling and root-cause analysis.
Develop, implement and refine identity-verification and fraud-prevention workflows (in partnership with Compliance) that balance protection with a seamless tenant and landlord experience.
Evaluate and optimize fraud detection systems, define escalation policies for suspicious behavior, oversee customer communications and monitor loss and failure metrics.
Partner with product and engineering teams to build the long-term payments strategy, including front-end review processes, backend settlement architecture and platform migration efforts.
Collaborate with Finance to ensure accurate reconciliation, clean audit trails and smooth interface between payments operations and financial reporting.
Define, track and report on KPIs for payments operations and fraud prevention, monitoring trends, identifying improvement opportunities and presenting to leadership.
Serve as the subject-matter expert for all payment-related discussions across the organization.