Payment Operations Manager
About The Position
We are hiring a Payment Operations Manager to lead the end-to-end operations that power Clasp’s education repayment programs. You will own the systems, processes, and communications that ensure our repayment cycles run accurately, efficiently, and compliantly. This includes managing operational workflows, coordinating with financial partners, handling edge cases, and supporting automation and scalability as we 10x our repayment volume over the next year. This role will be instrumental in ensuring flawless repayment execution for our employer partners and their employees while continuously improving the infrastructure that supports it. Occasionally, this role will provide support coverage alongside our Customer Experience team to stay close to the employee journey and identify friction points that impact repayment performance.
Requirements
- 3–5 years of experience in repayment operations, financial operations, payments, or benefits administration.
- High attention to detail with a strong commitment to accuracy and data integrity.
- Familiarity with payment operations tools (e.g., ACH processing, reconciliation workflows, or payment platforms like Dwolla, Plaid, or similar).
- Strong process management skills – comfortable managing recurring cycles with precision and accountability.
- Analytical mindset with proficiency in Excel/Google Sheets for data validation and reconciliation.
- Excellent communication skills – able to translate complex operational issues clearly across technical and non-technical stakeholders.
- Experience in regulated industries (fintech, benefits, or financial services) and a willingness to become a subject matter expert in repayment and compliance.
- Bias toward action and ownership – able to balance strategic thinking with hands-on execution.
Nice To Haves
- Experience with loan servicing, employer benefits, or education finance ecosystems.
- Exposure to ACH payments, bank partnerships, or student loan servicers.
- Familiarity with API-driven payment integrations or automation tools.
Responsibilities
- Own the full repayment operations lifecycle – from roster validation and repayment scheduling to invoicing, reconciliation, and confirmation.
- Execute and optimize monthly repayment cycles: QA repayment schedules, validate employee eligibility, and ensure accurate invoicing and disbursement of employer funds.
- Manage repayment exceptions and escalations: Track failed transactions, reversals, and manual payments (e.g., pay-by-phone with loan servicers) to resolution, identifying root causes and designing prevention mechanisms.
- Develop and maintain operational playbooks for repayment workflows, exception handling, and compliance procedures.
- Partner with Finance and external payment partners (e.g., Dwolla) to reconcile transactions, confirm disbursements, and ensure regulatory compliance.
- Collaborate with Product & Engineering to drive automation of repayment workflows, improve error handling, and enhance visibility into repayment data.
- Support Partner Success in resolving employer-related repayment inquiries and ensuring smooth fund transfers.
- Monitor and report repayment performance metrics, highlighting trends, risk factors, and opportunities for process improvement.
- Ensure compliance with industry and regulatory standards governing education finance and payments.
Benefits
- Competitive cash and equity compensation
- Health benefits (health, dental, & vision)
- 401k with match
- Commuter benefits
- Flexible PTO policy
- Opportunities to grow and perform in a fast-paced environment alongside a stellar team.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
