Payment Operations Analyst

RaceTrac•Atlanta, GA

22h

About The Position

The Payments Operations Analyst is responsible for ensuring the reliability, efficiency, and risk integrity of payment operations. This position focuses on optimizing payment systems, defining and monitoring performance metrics (e.g., transaction speed, failure rates, chargeback ratios), and serving as an escalation point for complex payment issues. The role requires strong analytical judgment, cross-functional collaboration, and the ability to translate transaction-level data into actionable insights that improve system performance and reduce risk. RaceTrac is a company that values growth, innovation, and serving others, offering opportunities for career development across its four operating divisions: RaceTrac, RaceWay, Energy Dispatch, and Gulf.

Requirements

High School Diploma or equivalent required
Understanding of card payment systems

Nice To Haves

Bachelor’s Degree preferred
2 - 5 years of payments experience preferred

Responsibilities

Executing and monitoring high-value payments, ACH files, and card transactions.
Identify discrepancies and performing root cause analysis on failures of payment transactions.
Ensuring adherence to financial regulations (e.g., AML, KYC) and internal audit-ready records.
Identifying control gaps, improving operational workflows, and partnering with product teams to enhance system efficiency.
Assisting Customer Support, Finance, and R&D teams with payment data, inquiries, and technical issues.
Reviewing, monitoring, and investigating incoming chargeback claims from banks to determine validity.
gathering documentation (receipts, shipping records, user logs) to create compelling rebuttal cases for representment
monitoring chargeback ratios and trends to provide actionable feedback for reducing future disputes
analyzing transactions for potential fraud and working with payment systems to prevent future disputes