Payment Operations Analyst

RaceTrac • Atlanta, GA

2d

About The Position

The Payments Operations Analyst is responsible for ensuring the reliability, efficiency, and risk integrity of payment operations. This position focuses on optimizing payment systems, defining and monitoring performance metrics (e.g., transaction speed, failure rates, chargeback ratios), and serving as an escalation point for complex payment issues. The role requires strong analytical judgment, cross-functional collaboration, and the ability to translate transaction-level data into actionable insights that improve system performance and reduce risk. At RaceTrac, our people make the difference. Whether you’re working in a store, at our corporate office, or on the road, you’ll be part of a team that brings energy, innovation, and a passion for serving others every day. We support each other, celebrate wins big and small, and create opportunities for growth at every level. With four operating divisions RaceTrac, RaceWay, Energy Dispatch, and Gulf - there’s always a new challenge to take on and a new path to pursue. Join us and discover how far your career can go.

Requirements

• High School Diploma or equivalent required
• Understanding of card payment systems

Nice To Haves

• Bachelor’s Degree preferred
• 2 - 5 years of payments experience preferred

Responsibilities

• Executing and monitoring high-value payments, ACH files, and card transactions.
• Identify discrepancies and performing root cause analysis on failures of payment transactions.
• Ensuring adherence to financial regulations (e.g., AML, KYC) and internal audit-ready records.
• Identifying control gaps, improving operational workflows, and partnering with product teams to enhance system efficiency.
• Assisting Customer Support, Finance, and R&D teams with payment data, inquiries, and technical issues.
• Reviewing, monitoring, and investigating incoming chargeback claims from banks to determine validity.
• gathering documentation (receipts, shipping records, user logs) to create compelling rebuttal cases for representment
• monitoring chargeback ratios and trends to provide actionable feedback for reducing future disputes
• analyzing transactions for potential fraud and working with payment systems to prevent future disputes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees