Payment Operations Administrator

COMMUNITY NATIONAL BANK•Topeka, KS

1d•Onsite

About The Position

This position is responsible for completing daily Deposit and Payment Operations processing and functions, ensuring the continuity of key processes to sustain normal banking operations, as well as serving as Treasury management document coordinator.

Requirements

High School diploma required.
2+ years of banking experience, preferably in Deposit or Payment Operations.
Strong knowledge of Banking Regulations and payment rules.
Strong knowledge of NACHA rules
Ability to project a professional manner and positive outlook while demonstrating a high level of integrity and confidentiality.
Knowledge of bank and workflow software.
Knowledge of Microsoft office (word, excel, PowerPoint, etc.)
Exceptional communication skills, organizational skills, time management skills and ability to be a self-starter.
Detail oriented and ability to self-audit work to ensure accuracy.
Ability to troubleshoot and complete tasks independently without significant oversight.
Requires being reliable, responsible, and dependable to fulfill the obligations of this role.
The physical demands described are representative to those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee must be able to stand and sit for extended lengths of time, read computer screens, talk on the phone, unpack and move supplies up to fifty (50) pounds, reach, kneel, bend, climb and balance.
Vision abilities required for this job include close vision.

Nice To Haves

Fiserv experience preferred

Responsibilities

Perform daily tasks assigned to process and backup Payment Operations: ACH, Wire Transfers, Instant Payments, and other payment rails as established.
Coordinator of Treasury Management Documentation to ensure agreements are executed properly and archived as necessary.
Be a subject matter expert in Payment operations including ACH, Wire, Checks, and Instant Payments
Complete necessary file maintenance and entries in the Bank’s core system
Assist bank customers and staff in the use of bill pay, Zelle, transfer now, and other bank services offered.
Support and participate in the implementation of new Treasury Management products and services as the bank grows and expands its capabilities and delivers innovative solutions to customers.
Assist team members and retail staff in resolving complex issues that require Operational expertise.
Assist in gathering information and completion of various annual Operational audits as requested.
Annual RDC Audit documentation oversight, preparing Merchant annual review documents, tracking and coordinating with retail for completion.
Consistently model professional behavior while collaborating effectively with team members and other bank departments.
Crosstrain on additional Operational tasks to provide backup for other positions as needed.
Assist with special projects and additional tasks as needed and requested by management.
Provide excellent customer service while meeting or exceeding the customer’s needs.
Maintain a good working relationship with all teams and provide support as needed.
Ensure work assignments are completed accurately and in a timely manner.
Support CNB’s strong relationship culture through quality customer service and superior product knowledge.
Provide superior customer service by resolving problems efficiently and responding timely.
Identify and implement solutions to problems in general and urgent matters.
Actively seek to add and enhance knowledge regarding developments and current trends in the industry.
Seek counsel of supervisor on issues as appropriate
Work collaboratively with staff to maintain a team environment.
Flexible to accept additional assignments as requested by leadership.
Cross train for other positions to cover when necessary.
Professionalism while representing CNB (onsite, professional and community events and via communications)
Participate and attend meetings as requested.
Recommend policies and procedures as it relates to area of responsibility.
Timely responses to inquiries for information to customers, staff, and vendors
Answer telephone calls and provide a prompt response.
Follow CNB’s policies and procedures.
Other duties as assigned or requested by management.