Payment Lead Business Analyst, NA & LATAM

Chubb•Philadelphia, PA

About The Position

Description Overview: The role’s primary purpose is to play a supporting role, in partnership with IT and Treasury teams, for the roll-out and change of Chubb’s strategic payment platforms in the North America and Latin America regions. Focus on producing business requirements, evaluating business processes, supporting technical design, user acceptance testing, post implementation review and change requests. The role will report into Payments Program Lead. Key Responsibilities: This role's primary responsibility is the ability to receive from and pay customers is a business critical capability, and there is an ever changing landscape of payment options consumers can select from. This role is a key part of the overall team that ensures Chubb has the right payment capabilities in place, or planned, to collect the premium underwritten and pay insureds and service providers.

Requirements

Bachelor’s degree in Business Administration, Finance, Information Technology or a related field, desirable but not essential
Fluent in English
Proficiency in requirements gathering and documentation, including JIRA and traceability matrices.
Strong analytical and problem-solving skills with the ability to improve processes.
Good communication skills, both written and verbal, with the ability to collaborate effectively with cross-functional teams
Familiarity with project management methodologies and tools
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Strong attention to detail and organizational skills
Good communication skills and ability to work as part of a team
Ability to understand end to end process to be able to identify, and implement, the system enablers to meet business payment requirements.

Responsibilities

Produce comprehensive Project Business Requirements Documentation, coordinate reviews, and secure sign-off from all relevant stakeholders.
Develop and maintain a requirements traceability matrix throughout the project lifecycle, ensuring that design and testing cover all requirements.
Create and manage EPIC requirements in JIRA, including Use Cases when necessary.
Facilitate review sessions and obtain necessary approvals.
Evaluate current business processes, anticipate future requirements, and identify areas for improvement.
Present findings and suggestions to leads and project team.
Collaboration with technical teams during the design, build, and system testing phases.
Provide ongoing support for any queries related to requirements.
Contribute to and review technical documentation deliverables, ensuring alignment with business requirements and project goals.
Provide insights into both business and systems implementation plans to ensure successful execution of the projects.
Conduct impact analysis for any Change Requests raised by stakeholders, ensuring all relevant documents are updated accordingly.
Participate as a key support resource in User Acceptance Testing (UAT), ensuring the final product meets business requirements
Assist in effective project closure procedures, including completing a Post Implementation Review and managing any outstanding actions and identified Change Requests in accordance with Treasury Project Procedures
Support BAU TTP Enquiries by reviewing requests from the business and sharing with the Global BA prior to submitting to the TTP IT teams. This includes new banking requirements and mandatory data modifications.