Payment Dispute Analyst

Western Alliance Bancorporation • Phoenix, AZ

34d • $73,085 - $90,278

About The Position

As a Payment Dispute Analyst you will be responsible for identifying, assessing, and mitigating risks associated with the bank's operations, with a particular focus on compliance with Regulation E. This role involves analyzing financial data, developing risk models, and ensuring adherence to regulatory requirements. The ideal candidate will have a strong analytical background and a keen eye for detail.

Requirements

• 4+ years of related experience with Regulation E
• High school diploma required; Bachelor's degree in related field preferred.
• Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate experience with data analysis and research with the ability to identify and escalate cases or inquiries to mitigate bank risks.
• Intermediate skills in MS Office Suite.
• Intermediate experience with banking applications and systems preferred.
• Intermediate speaking and writing communication skills.

Responsibilities

• Monitor for and advise of issues that may negatively impact Bank customer satisfaction
• Monitor and report on customer disputes including but not limited to:
• Investigation
• Decisioning of dispute resolution
• Providing written correspondence to clients
• Evidence gathering.
• Ensure compliance with Regulation E, which governs electronic fund transfers (EFTs) and remittance transfers
• Provide day-to-day operational support including tracking and managing all cases opened
• Support department audits by responding to requests for evidence or providing explanation of processes
• Utilizing Microsoft Visio and Microsoft Word, review and update or create operational procedures.
• Collaborate with various departments to ensure compliance with Regulation E guidelines, including:
• Limiting consumer liability for unauthorized transactions
• Providing required disclosures at electronic terminals and periodic statements
• Implementing procedures for resolving errors and handling overdraft services
• Ensuring proper issuance of access devices and preauthorized transfers
• Stay updated on industry trends and regulatory changes, particularly those related to Regulation E.

Benefits

• We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED