Payment and Fraud Specialist

HomeTown Credit Union • Owatonna, MN

12d • $20 - $24 • Onsite

About The Position

Join our team at HomeTown Credit Union as a full-time Payment and Fraud Specialist at our Bridge Street Branch in Owatonna, MN, and dive into a role that champions innovation and member satisfaction. This rewarding position offers you the ability to work collaboratively with members and staff for all payment types, including but not limited to debit and credit card transactions. It also allows you to engage in impactful investigative work while using your analytical skills that will directly contribute to protecting our members and ensuring compliance with industry regulations. We are offering a competitive pay range of $20.00 - $24.00 per hour, reflective of your skill and experience. You will be offered great benefits such as medical, dental, vision, 401(k) + company match, health savings account + company contribution, paid time off, employee discounts, volunteer paid time, plus company-paid benefits which include life insurance and long-term disability insurance. Take the next step in your career and apply today! HomeTown Credit Union: What drives us Celebrating over 50 years of providing financial wellness to our surrounding communities! At HomeTown Credit Union, we make a difference for our staff, members, and the community by living out our Core Values of Integrity, Commitment, Member Advocacy, Education and Community. Your role as a Payment and Fraud Specialist As a full-time Payment and Fraud Specialist at HomeTown Credit Union, you will serve as the primary point of contact for both members and staff regarding all aspects of Credit Union payments, plastic card functions, and fraud response. Your role will involve collaborating with team members to ensure that policies and procedures related to payments and card services are both effective and efficient. You will maintain a comprehensive knowledge of payment systems and fraud prevention strategies while responding to inquiries with accurate information. Key responsibilities include processing loan and plastic card applications, overseeing the maintenance of records, managing plastic card orders, and ensuring compliance with regulations. You will actively mitigate fraud through diligent case management and provide staff training on relevant systems. Furthermore, your analytical skills will enable you to recommend enhancements and strategies to improve product offerings and service levels, all while maintaining confidentiality in accordance with Credit Union procedures. Your scheduled hours will be Monday through Friday, from 8:30 am to 5:00 pm, allowing for a consistent work-life balance while being part of a supportive and professional team environment.

Requirements

• High school diploma or equivalent is required
• Excellent communication skills, including the ability to listen attentively, write clearly, and deliver effective presentations, are crucial for interacting with members and staff.
• Proficiency in Microsoft Office, particularly Outlook, Word, and Excel, is necessary for managing records and analyzing card performance.
• Candidates must demonstrate strong attention to detail, effective decision-making abilities, and the capacity to prioritize tasks effectively.
• The ability to maintain composure in high-pressure situations is essential, as is a commitment to regular full-time attendance.

Nice To Haves

• One year of experience in card processing, as well as in a credit union or banking environment.

Responsibilities

• Serve as the primary point of contact for both members and staff regarding all aspects of Credit Union payments, plastic card functions, and fraud response.
• Collaborate with team members to ensure that policies and procedures related to payments and card services are both effective and efficient.
• Maintain a comprehensive knowledge of payment systems and fraud prevention strategies while responding to inquiries with accurate information.
• Process loan and plastic card applications
• Oversee the maintenance of records
• Manage plastic card orders
• Ensure compliance with regulations.
• Actively mitigate fraud through diligent case management
• Provide staff training on relevant systems.
• Recommend enhancements and strategies to improve product offerings and service levels
• Maintain confidentiality in accordance with Credit Union procedures.

Benefits

• medical
• dental
• vision
• 401(k) + company match
• health savings account + company contribution
• paid time off
• employee discounts
• volunteer paid time
• company-paid benefits which include life insurance and long-term disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED