Payment Analyst

NeoPollard Interactive

About The Position

We are NeoPollard Interactive. Digitally born, player-focused, and proudly powering the most profitable iLottery programs in North America through our interactive games, powerful gaming systems, and comprehensive suite of player services. We are innovative. From inception, innovation has been the core of NPi. As one of the first iLottery platform providers in North America, we laid the groundwork — helping pioneer the introduction and successful launch of some of the first iLottery programs in the U.S. We deliver innovative solutions and cutting-edge technology to our partners with an industry-proven track record of revenue growth. We are one-of-a-kind. The only Lottery supplier in North America exclusively focused on iLottery. We have one central focus; creating the most intuitive and fun iLottery experiences for players. Our sole focus drives our innovation and success in the iLottery space. We are industry experts. Serving the largest share of U.S. Lotteries that currently sell online with a track record of powering iLottery success through our state-of-the-art technology, top-performing game content, and innovative and comprehensive iLottery services. We are NPi. Join us. WHAT YOU WILL DO We are seeking a Payment Analyst to oversee and optimize payment operations across our North American iLottery, iGaming and Sports wagering platform. This role ensures successful processing of deposits, withdrawals, and refunds, while navigating the complexity of localized payment regulations and third-party PSP relationships.

Requirements

Experience – 2+ years in payment operations, risk, or fraud analysis, ideally within iLottery, iGaming, fintech, or high-velocity ecommerce.
Regional Expertise – Working knowledge of North American payment rails (card, ACH, Interac, e‑wallets), PSP dashboards, and rules such as Reg E, NACHA, and FINTRAC reporting obligations.
Technical Skills – Proficiency in Excel/Google Sheets; familiarity with BI/SQL or Looker/Tableau for ad hoc analytics and KPI development.
Analytical Mindset – Data driven approach with strong attention to detail, accuracy, and documentation quality.
Communication & Collaboration – Clear written/verbal skills and a track record of effective cross functional partnership; able to escalate issues and articulate solutions under pressure.
Reliability & Composure – Consistently meets deadlines on high priority tasks, remains calm during incidents, and maintains impeccable attendance for shift coverage.

Nice To Haves

Experience with chargeback platforms, PCIP certification, or exposure to responsible gaming payment controls

Responsibilities

Monitor & Decision Transactions – Review the real-time payment request queue, approving, declining, or holding transactions in accordance with risk thresholds and playbooks.
Investigate & Resolve Payment Issues – Troubleshoot transaction failures, liaise with PSPs/banks, and coordinate internal fixes to minimize customer friction and downtime.
Chargeback & Alert Management – Action accounts for chargebacks, compile evidence packages, and track dispute outcomes, escalating atypical patterns to Fraud and Risk leadership.
KPI Tracking & Reporting – Maintain and analyze dashboards on acceptance rates, processing times, chargebacks, fraud losses prevented, and refund SLAs; present weekly insights and improvement recommendations.
Regulatory & Network Compliance – Ensure adherence to PCIDSS, card network rules, and jurisdiction specific licensing conditions; contribute to audit preparations and regulator reporting.
Cross Functional Collaboration – Partner with Compliance, AML, Fraud, and Customer Support to align payment flows with risk mitigation strategies and outstanding customer service.
Process Improvement – Recommend rule adjustments, automation opportunities, and provider enhancements to reduce manual review, false positives, and operating costs.
Other duties as assigned.

Benefits

Comprehensive Health, Vision, and Dental Insurance
Life Insurance & AD&D Insurance
401K Savings & RRSP Program
Paid Vacation and Personal Time
Wellness and Employee Assistance Program (EAP) from Ulliance Life
Company-Provided Laptop and Cellphone
Career Development Opportunities, including Ongoing Training and Professional Development Courses (Including the NPi Leadership Academy for Emerging Leaders)
Quarterly Performance-Sharing Program for All Employees Who Have Completed Six Months of Continuous Service
Paid Parental Leave Program

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