Pay to Patient Client Coordinator

ICBD • Lauderdale Lakes, FL

2d

About The Position

The P2P Coordinator involves a diverse array of responsibilities, centralizing around collections of insurance payments provided to the clients for services rendered for ABA therapy services. The P2P Coordinator is responsible for effective communication and coordination with client(s), families and insurance companies to obtain the necessary information, payments, or follow-up for fulfillment of the account.
The P2P Coordinator will be working with big -data Excel reporting, payment posting, reconciliation against client provided documentation, and additional ad-hoc reconciliations which include but are not limited to insurance re-issue calls.

Requirements

• Associate degree (Bachelor’s degree preferred)
• Behavioral health out-of-network billing preferred: Minimum of 2 years of experience

Nice To Haves

• Experience with ABA therapy is preferred but not required.

Responsibilities

• Collaborate with the P2P team to efficiently manage and prioritize paid to patient payments through dedicated software.
• Effective verbal and written communication skills. P2P Client Coordinator will be communicating with patients/patient families on a regular and consistent basis.
• Proficiency in Microsoft Excel and Microsoft Word to maintain and interpret comprehensive reports crucial for operational insights.
• Proficiency in navigation of computer systems and equipment.
• Regularly update the master spreadsheet with claims and incoming payments to ensure data accuracy and consistency.
• Utilize analytical skills to decipher data and make informed decisions.
• Display high-level energy, integrity, and commitment to the role and team objectives.
• Ability to comprehend and interpret Explanation of Benefits (EOBs) effectively.
• Proficiency or familiarity with Collaborate MD or CRM Systems.
• Proficiency or familiarity with Availity system.
• Ability to manage high-stress situations, remain calm, and be the voice of reason.
• Willingness to submit to drug and background screenings.
• Escalate any client concerns or client claim issues to department leadership.

Benefits

• 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Medical, dental, vision, long-term disability, and life insurance.
• Generous 401(k) with up to 6% employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees