Pay Station Attendant
About The Position
The Pay Station Attendant plays a crucial role in ensuring a smooth and efficient payment process for customers utilizing pay stations in various locations. This position is responsible for maintaining the operational functionality of pay stations, assisting customers with payment transactions, and addressing any issues that may arise promptly and professionally. The attendant contributes to a positive customer experience by providing clear instructions, resolving payment discrepancies, and ensuring the security of collected funds. Additionally, the role involves routine inspection and maintenance of equipment to prevent downtime and support operational continuity. Ultimately, the Pay Station Attendant helps facilitate seamless payment operations that support the overall business objectives and customer satisfaction.
Requirements
- High school diploma or equivalent.
- Basic math skills and ability to handle cash transactions accurately.
- Strong communication skills to interact effectively with customers and team members.
- Ability to stand or walk for extended periods and perform routine physical tasks related to equipment maintenance.
- Reliable and trustworthy with a commitment to following security protocols.
Nice To Haves
- Previous experience in a customer service or cashier role.
- Familiarity with electronic payment systems and basic troubleshooting.
- Ability to work independently and manage time efficiently.
- Experience in a similar role within parking, transit, or retail environments.
- Basic knowledge of safety and security procedures related to cash handling.
Responsibilities
- Monitor and maintain pay station equipment to ensure proper functionality and cleanliness.
- Assist customers with payment transactions, including cash, credit, and electronic payments, providing clear guidance as needed.
- Collect and securely handle forms of payment from pay stations according to company policies.
- Report and troubleshoot any technical issues or malfunctions with pay stations, coordinating with maintenance or technical support teams as necessary.
- Maintain accurate records of transactions, and any incidents or customer interactions.
- Ensure compliance with all safety, security, and operational procedures related to pay station management.
- Provide excellent customer service by addressing inquiries, resolving complaints, and offering assistance in a courteous and professional manner.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
