Pavilion Switchboard Operator

Appling Healthcare • Baxley, GA

4d

About The Position

The Switchboard Operator is responsible for efficiently operating the facility’s switchboard to effectively assist callers. The Switchboard Operator is also responsible for making telephone connections and relaying incoming, outgoing, and internal calls.

Requirements

• High School Diploma or Equivalent is preferred but not required.
• Previous customer service experience is preferred but not required.
• Ability to read and communicate effectively in English, both verbally and in writing.

Nice To Haves

• Additional languages preferred.

Responsibilities

• Operates telephone switchboards and consoles to connect, hold, transfer, and disconnect calls.
• Determines the nature of inquiries and provides callers with general information.
• Transfer calls to the appropriate recipient after screening them.
• Connects calls to police, ambulance, or fire department when emergencies are reported.
• Ensures emergency services are coordinated in accordance with the nature of the emergency.
• Connects calls to extensions, re-directs calls to other numbers, or places calls in waiting queues when the desired number is unavailable.
• Answers inquiries from callers about the hospital or pavilion
• Greets patients and visitors.
• Performs other job-related duties as requested.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees