PAV Resource Specialist

The Primavera Foundation•Tucson, AZ

4h•Onsite

About The Position

The Resource Specialist primarily assists veterans and their families in successfully transitioning to housing. This includes developing housing service plans and identifying necessary resources to achieve and maintain housing stability. The ideal candidate is a culturally sensitive social services professional who positively influences others, excels at facilitating processes, works efficiently, is highly disciplined, detail-oriented, results-driven, sets high standards, and demonstrates strong planning and coaching abilities.

Requirements

Knowledge of issues facing veterans and people who are low-income/homeless, including housing, employment, and mental and physical health.
Strong interviewing and assessment skills.
Ability to work effectively with program participants, the public, staff, and volunteers.
Ability to communicate effectively and accurately orally and in writing.
Proficiency with office computer systems and software, including Microsoft Windows, Outlook, Word Excel, and a web-based database.
Ability to function with minimal supervision.
Ability to accurately track information and services in ServicePoint.
Bachelor’s degree in Social Work or related field (A combination of relevant education and professional experience may be considered in lieu of degree).
A minimum of two years of work experience in a social services program providing case management services.
One year experience working with people who are low-income or homeless and/or Veterans.
First Aid/CPR certification, or ability to obtain.
Level 1 fingerprint clearance card or the ability to obtain.
Must have reliable transportation with current registration, a valid driver’s license, a clean driving record, current registration, and proof of insurance coverage to attend off-site meetings and travel between buildings.

Nice To Haves

Bilingual (English/Spanish)
Military veteran or veteran family member.
Experience conducting home visits.
Experience working in a program providing rent assistance.
One year experience and demonstrated proficiency with web-based database program(s).

Responsibilities

Maintains a caseload including veterans that have significant barriers to housing.
Conducts intake/eligibility meetings and completes eligibility forms to determine eligibility based on need and program requirements.
Conducts home visits.
Develop a housing service plan with participants to house veterans within 30 days, and enter all information in the program database.
Works with PAV Contract Specialists to verify the determination of services and communicates approvals and all follow-ups with the participant.
Continues to follow up with participants as needed, and continues to conduct an ongoing assessment periodically as per program guidelines, including 90-day re-certifications.
Communicates/coordinates with participant’s other service providers as applicable on a regular basis.
Refers to and coordinates services with PAV Benefits Specialist as needed.
Contacts participants and conducts a process for participant exit when services are complete.
Ensures that 80% of households served exit with permanent housing.
Completes weekly and monthly reports on the status of participants on caseload.
Registers all veteran participants for the SSVF satisfaction survey.
Participates in SSVF webinars, VA and HMIS training, and other agency trainings as requested.
Participates in monitoring and evaluation activities including record reviews.
Ensures that participant files are properly maintained, meeting grant and confidentiality requirements.
Maintains a 95% accuracy rate on data entry and file audits.
Ensures confidentiality of participant information.
Maintains statistical data as required by grant funding sources.
Adheres to all contractual agreements related to resource and case management services.
Implements public health and safety guidelines related to COVID-19 in all practices.
Attends meetings with partnering agencies as scheduled.
Attends agency meetings as required such as All Staff and monthly resource specialist meetings.
Performs other related duties as requested/assigned by leadership.
Demonstrates adherence to Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.